Practice Manager

Job Description

Job Description

Description :

Under the general direction of the Director of Site Operations (DoSO), the Site Manager oversees and operates

a Zufall Health Center location. Responsibilities include all matters pertaining to clinical support functions,

patient customer service, front office operations, facilities, and management of support staff including front

desk and clinical support staff. The Site Manager will be the administrative supervisor of the PCMH

coordinators and Dental Assisting Supervisor in regard to daily operations, scheduling and patient flow, and

will ensure that all performance reviews and staff management issues are addressed in a timely fashion.

Essential Functions, Duties, and Responsibilities

• Consistently adheres to and enforces all departmental policies and procedures
• Acts as the facility administrator who plans for, and oversees the managerial, operational, fiscal, and reporting components of the facility
• Participates in the quality assurance committee
• Ensures that all personnel are assigned duties based upon their education, training, competencies, and job descriptions
• Ensures the provision of facility orientation and education to the staff appointed to the specific facility
• Establishes and maintains liaison relationships and communication with facility staff and services, with support services and community resources, and with patients
• Conducts all aspects of job in a professional and ethical manner
• Works independently with remote supervision, but uses available resources for problem resolution as indicated by circumstances or need
• Completes assignments in a timely and efficient manner
• Maintains high level of confidentially
• Works collaboratively with team members to assure the optimal outcomes of care and service
• Utilizes departmental resources prudently and appropriately
• Communicates appropriately both verbally and in writing; uses appropriate mechanisms for identifying and resolving work related issues
• Keeps manager or supervisor informed of work-related issues at all times

Front Desk and Clinical Support Operations

Requirements :

Education, Training, and Experience