Job Description
Job Description
Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).
Employee Benefits
To Learn More, please review the Benefits Eligibility Summary
Job Summary
The In Resort PSS Leader will lead a resort based PSS team and be responsible to execute the PSS strategy through strong operational excellence, workforce management and standardized service delivery. The role will report directly to the Regional Director and will be part of the in-resort leadership team supporting the GM. The In Resort PSS leader will be held accountable to delivering an Experience of a Lifetime for our Employees and Guests, which, in turn, will drive Vail Resorts growth and profitability around the world.
In this capacity, the In Resort PSS Leader will be focused on scheduling, hiring, onboarding, training, performance management, development, labor optimization, day to day operations, and guest service de-escalation. In resort leaders will have regular communication and partnership with the Regional Director to provide continuous feedback and improvement for the execution of the strategy in resort.
Job Specifications :
Job Responsibilities
Trusted partner : possesses the technical expertise, business acumen, communication skills and good judgement to provide resort leaders with an objective and independent point of view on broader guest service issues. Has a proven track record of working well as a member of a team of leaders, an ability to influence major decisions through reasoned analysis, and good judgment about people and business issues. Able to constructively challenge and hold others accountable
Strong learning agility. Enjoys and excels in environments where they must tackle and solve new and increasingly complex strategic business challenges and issues—incorporating the newest ideas, technologies, and approaches to business.
The expected pay range is $52,000 - $54,000. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and / or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child / minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 510995
Reference Date : 08 / 26 / 2025
Job Code Function : Product Sales / Scanning
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