Manager of Mid-Market Customer SuccessVirtualVocations • Memphis, Tennessee, United States
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Manager of Mid-Market Customer Success
VirtualVocations • Memphis, Tennessee, United States
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A company is looking for a Manager of Mid-Market Customer Success.
Key Responsibilities
Lead and mentor a team of Mid-Market Customer Success Managers to drive retention and expansion outcomes
Develop scalable processes and playbooks to foster continuous improvement within the team
Collaborate with cross-functional teams to align customer needs and lead business reviews on CS initiatives
Required Qualifications
5+ years of experience in Customer Success, Account Management, or related fields, with at least 1 year in a leadership role
Proven track record of managing a CSM team and achieving retention and growth targets
Strong background in SaaS, eCommerce, or digital marketing with a data-driven approach
Experience with AI-driven Customer Success platforms or automation tools
Ability to leverage data and insights to drive customer outcomes
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Manager Of Customer • Memphis, Tennessee, United States
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