FOH Service Staff

Job Description

Job Description

Job Summary :

A Kitchen Staff Position focuses on food preparation and meal plating for guests. Examples of Kitchen Staff duties include preparing ingredients, discarding expired items, maintaining kitchen stations, and ensuring areas are clean and sanitized, placing food items on plates, maintaining cooking equipment, and operating ovens, fryers, and cooking appliances. Any part of working in a kitchen may include duties such as dishwashing, appliance upkeep, and general cleaning. Essential skills for Kitchen Staff Positions are cooking abilities, stamina, teamwork, time management, being able to work in a fast-paced environment, and attention to safety. Food Safety & Restaurant Sanitization practices are the most critical characteristics within the Kitchen Staff position. The Kitchen Staffs primary function is to learn and prepare ingredients, to cook the menu items according to Barrel House standards while abiding by all sanitation and food safety protocols.

Company Overview :

From the moment guests walk into Barrel House, our Front Of House Service Staff epitomizes our spirit-lifting culture!

Core Responsibilities :

Host

Host is the first person a customer interacts with when they enter a restaurant, so they set the tone for the customers meal. Hosts are responsible for creating an excellent first impression for guests. They need to greet customers warmly and promptly find them seats. Hosts must also answer any questions for walk-ins. They take reservations over the phone and handle incoming online reservations. Hosts also manage the waitlist, which involves setting guest expectations during busy wait times. Organization is a key factor in the success of the Host position.

Server

Servers are responsible for the customer experience, making their role one of the most important positions in a restaurant. The position of a Server within our restaurant has

many responsibilities including welcoming customers, taking beverage and food orders, conducting satisfaction checks, placing orders

using the POS, serving as liaison between the kitchen and customers if there are any problems, and collecting payments for meals. Servers should be knowledgeable about menu items and be able to answer questions about ingredients and dietary restrictions. A Server notably greets guests, takes their orders, and answers questions about menu items. They are also in charge of financial duties like processing payments, manning the POS system, and managing the cash box. Ideal characteristics include knowledge of Point Of Sale (POS) systems, ability to calculate change quickly and accurately, and a friendly demeanor when serving guests. Characteristics include an upbeat personality, multitasking in a high-pressure situation. It is also important that the server has the ability to gain product knowledge (like learning and offering insight about our menu, drinks, and product options to our guests).

Bartender

Bartenders have extensive knowledge of common drinks which they use to recommend drinks to customers, prepare cocktails, pour beers and properly decant wines. Bartenders also entertain customers who sit at the bar by providing stimulating conversation and excellent customer service while filling drink orders for other customers. Their role is to ensure that customers are of legal drinking age and then prepare a requested drink to their specifications.

Examples of skills and qualifications for a successful Bartender candidate include :

• Knowledge of applicable laws and regulations
• Knowledge of mixology for traditional and creative cocktails
• Understanding of unique and complementary flavor pairings
• Impeccable customer service and social perceptiveness
• Ability to evaluate customer satisfaction and responsiveness
• Ability to enforce company policies regarding the consumption of alcohol
• Accountability in maintaining inventory and processing payments
• Physical ability to stand and walk for long periods of time, as well as lift 50+ pounds.

Expeditor (Expo)

The expeditor is particularly important at busy times and fulfills one of the most important positions in a restaurant. While they dont take orders, they help keep food flowing from the kitchen to hungry diners! The expeditor or the expo is responsible for ensuring that food is prepared and delivered well and efficiently. Not only do they deliver the food, but also ensure it has been properly prepared. Expeditors should work well in a fast-paced environment and be familiar with the menu to ensure dishes are up to standard. Teamwork is a major skill that successful expeditors display.

Food Runner

Runners are the unsung heroes of the front of the house. They bring customers their meals and beverages. Runners are responsible for taking food and drinks from the kitchen or bar and bringing them to customers. Food runners should be familiar with the menu in order to be able to correctly identify dishes and serve them to customers.

Busser

Bussers are behind-the-scenes magicians that make servers look good. A bussers main duty is clearing dishes off of tables after customers have finished eating or between courses. A good busser will clear a table as unobtrusively as possible. Sometimes bussers are also responsible for refilling glasses of water. Observation is a critical characteristic in the bussers position.

Qualifications :