Client Relations Rep - EM Oklahoma City (Oklahoma City)

Client Relationship Representative

The Client Relationship Representative (CRR EM) is responsible for retaining existing client relationships through usage, retention, and additional revenue. Manages the ongoing relationship with existing small to medium market clients by leveraging technology to ensure they see a return on current and future investments. Identifies and develops additional revenue opportunities to add to their portfolio. Maximizes employee and client usage of Paycom solutions.

Responsibilities include :

• Providing strategic recommendations to clients on ways to streamline processes, increase usage and value of current portfolio, and expand solutions that align with client goals and initiatives.
• Proactively analyzing, clarifying, and validating client needs on an ongoing basis.
• Partnering with EMAR / TSR / CRR to ensure a smooth and effective transition and continuity of exceptional customer service.
• Consulting the client to identify opportunities for further business process improvements, and preparing a compelling business case including pain points, cost justifications, and high-impact needs.
• Maintaining relationships at C-level and throughout the organization in support of providing business solutions and tools.
• Engaging in product development efforts by delivering feedback on needs and opportunities for the organization.
• Successfully leading and managing implementation on products added and holding clients accountable to deadlines to ensure on time starts.
• Driving projects to a successful and timely completion while achieving position metrics and customer satisfaction.
• Driving revenue, retention, and growth while maintaining client satisfaction and loyalty.
• Conducting the required number of meetings on a weekly basis.
• Preparing a strategic agenda, reviewing usage and system updates, identifying needs and opportunities, and providing insight that helps clients maximize the value of an employee HR lifecycle within Paycom.

Qualifications :

Skills / Abilities :

Physical Demands : While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands and fingers to handle, type, or feel; reach with hands and arms; and talk or hear. The employee may occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment and Environmental Conditions : No hazardous or significantly unpleasant conditions. (Such as in a typical office). The noise level in the work environment is usually moderate.

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit.