Customer Service Specialist

Deliver exceptional customer service by managing orders, shipments, and inquiries with accuracy and care. Act as a customer advocate to ensure satisfaction through proactive communication, problem-solving, and collaboration with internal teams.

Key

Process sales orders and manage custom stock programs to ensure on-time delivery.

Maintain positive relationships with customers, sales, and suppliers.

Analyze inventory reports to optimize stock levels and prevent shortages or aged inventory.

Coordinate freight consolidation and handle returns or adjustments promptly.

Support continuous improvement through training, best practice sharing, and cross-functional teamwork.

2+ years of customer service experience (industry experience preferred).

Strong communication, organization, and multitasking skills.

Proficient in Microsoft Office Suite.

Full-time, hourly employee non-exempt