Change & Configuration Coordinator

Overview :

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American organization that operates Texas's electrical grid, the Texas Interconnection, which supplies power to more than 25 million Texas customers and represents 90 percent of the state's electric load. Our client is the first independent system operator (ISO) in the United States and one of nine ISOs in North America. Our client works with the Texas Reliability Entity (TRE), one of eight regional entities within the North American Electric Reliability Corporation (NERC) that coordinate to improve reliability of the bulk power grid. Our client is a membership-based 501(c) nonprofit corporation, and its members include consumers, electric cooperatives, generators, power marketers, retail electric providers, investor-owned electric utilities (transmission and distribution providers), and municipally owned electric utilities.

Job Title : Change & Configuration Coordinator

Location : Taylor TX, 76574

Duration : 6 Months

Job Type : Temporary Assignment

Work Type : Onsite

Job Description : Responsibilities

Provides support, oversight, administration and facilitation of changes that affect the facilities, infrastructure, hardware, operating systems, database platforms, firmware, network, and software environments for 24 / 7 IT Operations.

Ensure audit tracking, reliability, availability, correct functionality, system integrity, and risk mitigation in the client's IT Service Delivery model by coordinating, communicating and recording changes to the non-development environments.

[Coordinates & facilitates all the Software, Hardware, and Infrastructure code and configuration changes.]

Essential Job Duties :

• Organize and facilitate effective release planning meetings.
• Managing release schedules, and / or key infrastructure initiatives across multiple applications.
• Planning, managing, and executing release cycles, including tracking release deliverables, functional / security test sign-offs, and leading release efforts for non-prod and prod deployments.
• Prepare release plans for various applications, track and maintain them.
• Review release plans, change requests in release pipelines
• Coordinate release builds to the appropriate environments (Testing, Production, etc.)
• Perform data analysis using SQL for generating release metrics and scorecards
• Assist the team in establishing a consistent and predictable release cadence

Standardization of release process across IT applications by working with various stakeholders

Cross functional dependency management mapping for various releases and maintenance of the same

Collaborate with release leads / managers to deliver a comprehensive plan and ensure delivery excellence across the application portfolio.

Flexibility to work outside of business hours as needed to support release deployments.

Providing support to the Change Advisory Board (CAB) as needed

Education

Bachelor s degree in Business, Computer Science, Engineering or related field or six years applicable experience is required.

ITIL V4 certification (Preferred)

Work Experience

Minimum 3 years experience in IT Change and Release Management

Minimum of five (5) years (in excess of degree requirements stated above) of progressively responsible experience in system integration processes

Understanding of ITIL Best Practices in IT Service Management (Change / Release / Incident / Problem) Management

Working knowledge with tools like Jira, Confluence, Service Now

SQL knowledge is a plus

TekWissen Group is an equal opportunity employer supporting workforce diversity.