Contact Center Operations Manager
VirtualVocationsBaltimore, Maryland, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Manager, Contact Center Operations.
Key Responsibilities
Build and sustain a high-performance culture by setting clear goals and enforcing accountability
Work with team leads to elevate agent performance through structured coaching and feedback
Own day-to-day execution of sales and service teams, ensuring alignment on priorities and strategic goals
Required Qualifications
2+ years of experience managing a team of inbound contact center agents in a high-volume environment
Demonstrated ability to manage through others and hold them accountable for performance
Experience using data to diagnose issues and implement operational changes
Track record of driving performance by managing inputs effectively
Comfort working across onshore and offshore teams in a tech-forward environment
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Contact Center Manager • Baltimore, Maryland, United States
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