Studio Coordinator (Rover Merrifield & DC)

Studio Coordinator (Rover Merrifield & DC)

We are seeking a Studio Coordinator to join our studio team. As the first point of contact for our clients, you will play a vital role in delivering exceptional client service and ensuring a positive experience. Your professional demeanor, excellent communication, organizational skills, and ability to multitask will contribute to the overall success.

Key Responsibilities

Responsible for creating an unrivaled customer experience for all clients.

Welcome and greet clients in a warm and friendly manner, ensuring a positive and professional first impression.

Provide outstanding customer service by addressing client inquiries, scheduling appointments, and addressing any concerns or issues promptly and efficiently.

Manage and coordinate the appointment booking system, ensuring accurate scheduling, and optimizing the use of studio resources.

Collect client information, update medical history forms, and ensure accuracy and confidentiality of client records.

Assist clients with completing necessary forms and consent documents, explaining the purpose, and ensuring their understanding.

Answer phone calls, respond to emails, and handle general inquiries regarding services, pricing, and operational policies.

Maintain a clean and organized front desk area, including the reception area, waiting room, and product display areas.

Process client payments, verify insurance information if applicable, and provide receipts or invoices as required.

Coordinate with the clinical and administrative staff to ensure smooth workflow and efficient client care.

Collaborate with the management team to implement and maintain office policies and procedures for efficient front desk operations.

Manage inventory of office and administrative supplies, placing orders as needed to ensure adequate stock levels.

Stay knowledgeable about services, treatments, and promotions to provide accurate and up-to-date information to clients.

Handle confidential and sensitive client information with discretion and maintain strict adherence to privacy regulations.

Assist with marketing efforts, such as distributing promotional materials and gathering client testimonials.

Perform additional administrative tasks as assigned by the management team.

Skills, Knowledge, & Expertise

Exceptional written and verbal communication skills.

Ability to thrive in a fast-paced, customer-service-oriented collaborative team environment.

Social media management experience.

Ability to function independently with minimal supervision.

Ability to work well independently, in a team environment, and with remote employees.

Team player mentality.

Strong sense of ownership and urgency.

Extremely detail oriented.

Self-starter and passion for learning.

Strong organizational skills and ability to multi-task in a fast-paced environment.

Education and Experience

Bachelor's degree or comparable industry experience preferred.

Medical CRM / Zenoti experience is a plus.

Benefits

15 days paid time off

10 paid holidays

Medical, dental, vision 45 / 55 percent employee / employer split-primary

Medical, dental, vision 70 / 30 percent employee / employer split-dependents

Short and long term disability, AD&D, and life insurance 100% company-paid

401k employee contribution

401k employer match-coming later this year, 2024!

Employee Assistance Program (EAP) resources

Overalls LifeConcierge

Employee service allowance

50% employee retail discount

Friends and family discount

Team member referral bonus

About OVME

OVME, pronounced "of me," is a medical aesthetic enterprise that connects aspiring women and men with skilled health care providers in select cities nationwide. OVME combines a bespoke selection of minimally invasive cosmetic services with contemporary yet welcoming retail boutiques that promise the "Fountain OV You." Our team is composed of creative caregivers who provide solutions for "age appropriate" skin health. We believe the needs of the medical aesthetics consumer have evolved beyond the industry landscape. We are thought leaders who understand the status quo must be challenged to remain vibrant. We believe excellence is achieved through attention to detail. We are honest and transparent. We give back. Our product promise is simple, "The best OV you." OVME values diversity and individuality and believes in equal opportunity for all.

OVME, LLC. is an equal opportunity employer committed to hiring a diverse workforce and creating and sustaining an inclusive culture. All employment decisions at OVME, LLC, are based on the needs of our business, the job requirements, licensing requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.