Operations Manager (NetSuite / Logistics / Supply Chain)Lucyd • North Miami, FL, US
Operations Manager (NetSuite / Logistics / Supply Chain)
Lucyd • North Miami, FL, US
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job_description.job_card.job_description5–8+ years in operations / supply chain for consumer products (wearables, electronics, accessories, or similar). Deep NetSuite proficiency (admin-level or power user) : saved searches, dashboards, workflows, item master, inventory / fulfillment flows, CSV mass updates; bonus for SuiteAnalytics / EDI experience. Managed 3PL operations and high-volume DTC / retail dropship (SLAs, scorecards, chargebacks). Comfortable with ecommerce platforms , marketplaces , EDI / ASN , and retail routing guides. Strong S&OP support background (forecast inputs, PO creation, ETA tracking). Advanced Excel / Sheets (lookups, pivots) and data hygiene mindset; SQL or BI is a plus. Based in Miami / Broward or willing to relocate; occasional travel to facilities. OTIF ≥ 96% across DTC / marketplaces / retail dropship. Inventory accuracy ≥ 98% ; stockout days ↓ 40% . Pick / pack error rate ↓ 50% ; chargebacks ↓ 50% . Order cycle time (order→ship) improves quarter-over-quarter. ERP data quality : accurate dashboards, clean exceptions, reliable connectors. Day 30 : Current-state ops audit; stabilize ERP↔ecommerce / EDI connectors; publish 3PL scorecards; start weekly S&OP cadence. Day 60 : SOPs for inbound, allocations, returns; chargeback prevention plan; inventory cycle-count program live. Day 90 : OTIF on target; inventory ≥98%; dashboard pack (OTIF, cycle time, stockouts, error rate, freight %) live; PO / ETA tracking standardized.
Job Description
We’re scaling a consumer electronics brand and need an Operations Manager to own day-to-day fulfillment, inventory accuracy, ERP integrity (NetSuite), and purchase-to-delivery flow . You’ll turn NetSuite into a reliable source of truth, keep orders moving across DTC / marketplaces / retail dropship, and assist with generating and tracking purchase orders for manufacturing partners (executive team retains the factory relationship and negotiations).
What you’ll do
- NetSuite ownership (hands-on) : item master governance, inventory transactions, returns, CSV imports, saved searches / dashboards, workflows, exception cleanup, and ERP↔ecommerce / EDI / ASN connector hygiene.
- Fulfillment & logistics execution : coordinate with 3PLs and carriers on receiving, putaway, pick / pack, SLAs, chargeback prevention, and on-time delivery for DTC, marketplaces, and retail dropship.
- Inventory excellence : cycle counts, reconciliation, shrink analysis; maintain ≥98% inventory accuracy across facilities.
- S&OP support : build a 12-week rolling forecast , align demand / supply, place POs, track ETAs, manage expedites / de-expedites, and land cost visibility.
- Compliance & documentation : routing guides, carton / pallet standards, Incoterms / HTS basics, and audit-ready records.
- Customer service enablement : reduce WISMO and RMA cycle time through better data integrity, allocations, and status visibility.
- Continuous improvement : root-cause late orders / chargebacks and automate repetitive ERP / WMS tasks.
Note : Factory relationships remain with the executive team. This role creates, releases, and tracks POs and provides production / ETA visibility.
What you’ve done
How success will be measured (KPIs)
First 90 days
Tools you’ll touch
NetSuite, ecommerce platform admin, marketplace portals, EDI / ASN tools, WMS / 3PL portals, Excel / Sheets, basic SQL / BI, project trackers.
Compensation & benefits
Competitive salary, performance-based bonus, and benefits commensurate with experience.
Apply : Submit your resume and a brief note on your most impactful NetSuite automation via the LinkedIn “Easy Apply.”
EEO : We’re an Equal Opportunity Employer and welcome applicants from all backgrounds.
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Supply Chain Manager • North Miami, FL, US
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