National Service Officer

Great benefits. Competitive pay. We know these are some of the things people look for in a job .

If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you.

When you join Wounded Warrior Project (WWP), you're committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as :

• A flexible hybrid work schedule (three days in the office, two days' work from home)
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you're ready to get started, we're ready for you.

The Wounded Warrior Project (WWP) National Service Officer (NSO) educates and advocates for warriors and their families as they pursue claims for injuries sustained during active duty military service. The NSO guides and manages the preparation and processing of all claims and subsequent appeals through the Department of Defense (DoD) and Department of Veterans Affairs (DVA).

DUTIES & RESPONSIBILITIES

Develop relationships with DoD & DVA leadership to ensure timely and professional care and treatment of warriors and their families.

Represent veterans and their families before the DoD and DVA.

Prepare briefs for pending appeals located at the local VA Regional Office level.

Identify and review administrative errors and other documents for consideration for submission to Central Office.

Remain current with all VA and DoD laws, regulations, and benefits.

Maintain and update WWP case management electronic tracking systems.

Develop community support and to speak on behalf of WWP.

Assist in collaborative efforts to support WWP programs.

Develop relationships to foster engagement with warriors and caregivers with WWP programs.

Ability to obtain and maintain Veterans Service Organization accreditation standards set forth by the VA Office of General Counsel (OGC) and complete assigned training courses pursuant to 38 CFR 14.629.

Attend and actively participate in required training and / or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture / team based training, or departmental huddles.

Other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

Working understanding and application of relevant DoD and DVA laws and regulations when researching, filing, and closing benefits claims.

Working knowledge of all VBA electronic systems, including appeals.

Is of good character and reputation, is qualified to render valuable assistance to claimants, and is otherwise competent to advise and assist claimants in the preparation, presentation, and prosecution of their claim(s) before the VA.

Basic experience utilizing case management system(s).

Demonstrated organizational and time management skills and ability to prioritize effectively and handle multiple priorities with tight deadlines.

Strong written and oral communications skills.

Working ability to interact, collaborate, and operate effectively with government agencies, e.g., DoD, DVA, BVA, and internally with WWP teammates, e.g., Benefits Services team, and establish and maintain professional relationships.

Effective interpersonal and relationship building skills. Demonstrated understanding of relationship management and partnering. Demonstrated ability to develop and maintain professional relationships and create a diverse network of resources.

Effective presentation skills. Confident communicator, with demonstrated ability to present information effectively, facilitate discussion, and serve as a strong effective representative of WWP.

Professional presence & demeanor. Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy.

Ability to take initiative, multi-task, work independently, and work well under pressure. Demonstrated strong attention to detail in a fast-paced environment.

Demonstrated proficiency using Microsoft Office programs, e.g., Word, Excel, PowerPoint.

Highly motivated, passionate, and creative team player with demonstrated commitment to the organization.

Unequivocal commitment to the highest standards of personal and business ethics and conduct.

Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

Requirements

Two years of experience as a veteran's benefits advocate. Equivalent VA or military benefits related experience may be considered in lieu of advocate experience.

Juris Doctorate may be substituted for the two years of experience as a veteran's benefits advocate.

Preferences

Three years of experience as a veteran's benefits advocate.

EDUCATION

Requirements

Bachelor's degree. Equivalent combination of education, experience, training, and certification may be considered in lieu of degree.

Preferences

Juris Doctorate.

CERTIFICATIONS & LICENSURE

Requirements

Good standing to practice before any court, bar, or state or federal agency, if applicable.

Ability to obtain ASIST Certification within 1 year of hire.

Preferences

WORK ENVIRONMENT / PHYSICAL DEMANDS

General office environment; temperature controlled.

Up to 20% travel.

We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes; Medical / Prescription drug, Dental, Vision, Life / AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program, and Bereavement Leave.

For San Diego, California, and Washington state Applicants : The estimated hiring range for this position is between $65,945 - $82,432 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

For Washington, D.C. Applicants : The estimated hiring range for this position is between $68,812 - $86,016 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

For New York Applicants : The estimated hiring range for this position is between $71,680 - $89,600 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

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Wounded Warrior Project is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

Please note :

Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."