Technical Service Manager, North America (Global Manufacturer - Aerospace Coatings)

Technical Service Manager, North America (Global Manufacturer - Aerospace Coatings)

Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let's paint the future together.

Lead the delivery of technical support and service solutions for aerospace coatings across all region segments to include General Aviation, Cabin, Structure, Air Defense, and Airlines. Will ensure the deployment of expert technical personnel, robust processes, and advanced tools to support coating application, performance, and regulatory compliance to enhance customer satisfaction and operational efficiency. Will collaborate with sales, supply chain, and research and development to deliver technical solutions in alignment with business strategy and regional sales goals.

Key Responsibilites

• Lead and develop a regional technical service team, recruiting experts and providing training on aerospace coating applications and regulations.
• Deliver technical support solutions for coating applications across all Aerospace segments, ensuring high performance and customer satisfaction.
• Collaborate with sales teams to address client technical needs and support key account managers in securing and retaining contracts.
• Leverage customer relationship management (CRM) systems to track technical service requests and performance, enhancing service delivery and client interaction data.
• Monitor and report on technical service performance, delivering insights on coating issues, resolution times, and client feedback to the Regional Sales Manager.
• Partner with Research and Development to develop and test coatings that meet segment-specific requirements (e.g., fire-retardant for Cabin, durable for Structure).
• Drive continuous improvement in technical service processes, optimizing application efficiency and compliance to enhance customer value.
• Conduct technical market analysis to identify emerging coating needs such as eco-friendly or high-performance solutions, supporting sales growth.
• Ensure adherence to corporate policies, Health / Safety / Environmental standards, and aerospace regulations in all technical service activities.

Job Requirements

Rewards and Benefits

The salary range for these skills is $105,000.00 - $120,000.00 based upon experience. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range. This salary range may also be modified in the future.

Perks for Joining AkzoNobel!

Medical insurance with HAS

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

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