Development Specialist

A company is looking for a Development Specialist - OON.

Key Responsibilities

Act as On the Job Trainer for new hires and coach team members to ensure quality and performance standards are met

Collaborate with training and department leadership to enhance training agendas and ensure content accuracy

Prepare reports on training results and trends, and assist in managing team members' professional growth

Required Qualifications

Minimum GED or high school diploma with 2 years of experience in negotiation / support services or healthcare / customer service involving leadership / training

Required licensures, professional certifications, and / or Board certifications as applicable

Knowledge of medical and claim terminology, as well as healthcare / managed care industry processes

Ability to train, coach, and support team members in various settings

Ability to maintain confidentiality and work effectively in a fast-paced environment