ServiceNow Senior Engagement Manager

The Senior Engagement Manager (SEM) is responsible for managing the successful deployment of the solution, acting as the primary client contact for services, handling any issues arising, escalating as appropriate, providing status reporting to all stakeholders and maintaining high levels of client satisfaction.

This position is fully remote and candidates must be located in the United States.

• Single point of contact and escalation for multiple large and complex client engagements
• Lead project teams throughout the delivery process
• Partner with the Sales team and client to understand the services to be delivered
• Facilitate solution workshops and assist the client with product requirements
• Manage the scope, schedule, budget, risks, issues, changes, resourcing, and other project functions
• Mentor team members to achieve the services objectives
• Identify gaps in solution delivery and propose solutions and escalate as needed
• Identify up sell opportunities and provide details to Sales and Solutioning teams
• Identify areas for and participate in Continuous Improvement activities
• Maintain 75% billable utilization target

Requirements

Work Environment

Benefits

Annual Compensation Range :

Equal Employment Opportunity

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.