Teledata Representative - Bilingual - Parttime

Part Time Teledata Representative

Are you ready to join a company offering career advancement opportunities throughout your career journey?

If so, this may be the opportunity you've been searching for. Read on and decide for yourself.

In this role, you will serve as ADP's front-line processing clients' payroll, including issue resolution, answering questions, and more. You carry the weight of ADP's service reputation and client satisfaction. The nature of what you do every day will not change - your #1 goal is to help small business clients who have between 1-49 employees. Still, every day will be different because the questions you receive will vary. You will answer inbound calls from clients and enter hours, earnings, and basic employee into ADP's payroll processing system.

To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

A little about ADP : We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years.

Ready to make your mark? Apply now!

To learn more about client services at ADP, watch here.

What you can expect on a typical day :

• You will help our clients manage their business using our solutions, which include processing payroll and answering questions regarding payroll procedures, taxes, login issues, and teaching our clients how to navigate our payroll system.
• Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
• You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
• You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

To succeed in this role :

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include :