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Workstation Upgrade Technician

Workstation Upgrade Technician

MedasourceElkhart, IN, US
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Job Description

Position Type : Contract

Client : Hospital System

Start Date : ASAP

End Date : Febraury 2026

Job Title : Workstation Upgrade Technician

Overview :

Our Client is undertaking a large-scale project to upgrade its workstation fleet from Windows 10 to Windows 11. With approximately 5,000 desktops and laptops requiring upgrades, this role will be critical in ensuring a smooth transition across the organization.

Key Responsibilities :

  • Upgrade and reimage workstations from Windows 10 to Windows 11 using PXE boot deployment via BigFix OS Deployment.
  • Install necessary drivers, applications, and configurations to match users’ previous setups.
  • Physically replace older hardware with new equipment as needed.
  • Assist end users with basic computer usage questions, including MS Office, installing printers, and navigating applications.
  • Swap out and configure computer hardware and peripherals.
  • Perform software and driver installations as required.
  • Travel between locations to support upgrade initiatives, primarily at Memorial Hospital (South Bend) and Elkhart General Hospital (Elkhart), with occasional visits to offsite clinics.
  • Follow internal processes and best practices as outlined in provided training.

Required Skills & Qualifications :

  • Familiarity with Windows 10 and 11 operating systems.
  • Experience providing basic end-user support.
  • Ability to install and configure software and drivers within Windows.
  • Comfort working with and replacing computer hardware and peripherals.
  • Strong communication and problem-solving skills.
  • Willingness to travel between sites as needed.
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