Program Manager, Technology & Standards - Wakefield, MA

Overview

Summary : The Program Manager, Technology & Standards leads Virtual's engagement in assigned client product families with a focus on driving efficiency and successful outcomes. This role blends operational management with strategic advisory functions. The person in this position is responsible for overseeing day-to-day client services operations, providing guidance to clients as applicable, and coordinating with other functional staff resources deployed to the client team, all in an effort to help clients grow and thrive.

Preference for local candidates to work out of our Wakefield, MA office 3 days / week.

Responsibilities

• Support end-to-end delivery of assigned Product Family components.
• Serve as primary client contact for Virtual, managing all facets of service delivery and account strategy. Ensure high level service excellence.
• Work with key client stakeholders to ensure strategic goals and objectives are established and clearly communicated. Oversee the delivery of programs and development in accordance with client strategic plans including complex client activities and / or projects.
• Guide and facilitate association personnel such as client members, board members and officers.
• Engage in internal client success meetings to ensure ongoing schedule, engage with wider management team as needed to discuss client goals and challenges.
• Work closely with the client to establish proper governance and structure to help drive vision and mission of the organization.
• Contribute to the formulation of client policies, programs and procedures. Make recommendations for future growth.
• Overall project and program management and support for all client services and company initiatives.
• Facilitate client conference calls / face-to-face meetings; including taking meeting minutes and documenting action items and decision points.
• Continually seek opportunities to increase customer satisfaction and deepen client relationships.
• Oversight of client budgets in collaboration with client and Virtual finance team.
• Collaborate with other departments within Virtual including marketing, PR, events, finance and technology solutions to ensure client goals are being met and excellent service delivered.
• Maintain, analyze and deliver program metrics.

Qualifications

Compensation

The target hiring range for this role is $68,000 - $78,000 USD (annually). The starting base salary will be determined based on skills, experience, location, and other job-related factors. In addition, our total rewards package includes a robust medical, dental, and vision insurance plan (free option available for individuals); generous short- and long-term, supplemental life insurance, health care and dependent care, Flexible Spending Accounts, 401(k) savings match, paid parental leave, financial planning workshops, pre-paid legal plan, discretionary annual bonus and merit increase, and unlimited paid vacation time.

About Virtual Inc

Virtual Inc. was founded in 1999 and is headquarted in Wakefield, MA.

We are more than a professional services firm. We've helped some of the world's leading global membership organizations Make Their Mark on the World. Whether bringing new groups to life or getting existing groups unstuck, we deliver extraordinary results and game-changing growth for our global portfolio of clients; a lineup of who's who of tech leaders, standards trailblazers, certification bodies, open-source powerhouses, and professional societies - many comprised of some of the largest brands in the world.

At Virtual, you'll be part of a team that truly lives its values every day - trust, respect, innovation, service excellence, empowerment, teamwork, generosity, and fun - and it's why we've been recognized twice as a Best Place to Work.

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