Talent.com
Guest Service Agent

Guest Service Agent

Drury HotelsSolon, OH, US
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Rise. Shine. Work Happy.

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

What you can expect from us :

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

  • Incentives - Quarterly bonuses up to $3200 / year (we succeed together!) based on hotel results
  • Work-life-balance Flexible scheduling, paid time off, hotel discounts and free room nights
  • Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
  • Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
  • Retirement - Company-matched 401(k)
  • Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

Pay starts at $16.01. Potential quarterly bonuses. Weekend availability required.

What you will do :

Serve as the happy, helpful face of our hotel to guests entering and departing our front door. Ensure exceptional, positive experiences for our diverse team members and guests.

  • Assist guests in a friendly, efficient, courteous, and professional manner.
  • Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
  • Assist with breakfast and 5 : 30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
  • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

    • What we expect of you :

    With your can-do spirit and unique personality, you will shine at Drury Hotels. We seek friendly, highly organized communicators and multitaskers with these qualifications.

  • Warm and friendly manner in relating to and interacting with the public
  • Demonstrated attention to detail while handling multiple tasks simultaneously
  • Familiarity with handling money, making change, and using office machines in day-to-day activities
  • Ability to speak and receive direction (written and verbal direction) in English
  • Willingness and ability to work alone as scheduled

    • Hiring Immediately!

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    Guest Service Agent • Solon, OH, US

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