Application Developer

Contact center data and AI Architect : Candidate must have Deep knowledge of Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and Five9 data ecosystemHaving knowledge on contact center migration to CCaaS and build data solution surrounding the migrationDefine data strategy for migrating historical and real-time data to the cloud while ensuring minimal disruption to downstream systems.Understand data models for Genesys (InfoMart, SpeechMiner) and develop mappings to cloud equivalents.Collaborate with data architects to ensure reporting continuity and regulatory compliance.Evaluate and recommend which data archiotecture that will minimize impact for downstream system during migration to CCaaSIdentify opportunities to enhance customer experience using AI-intent detection, virtual assistants, predictive routing, sentiment analysis, and more.Collaborate with internal AI / ML teams to define data-driven automation use cases and implementation strategy.Work closely with IT, customer service operations, business teams, and external CCaaS vendorsParticipate in vendor evaluations and selection process for CCaaS and AI solutionsParticipate in various business stakeholders interview to understand their contact center need and also on downstream application impact