Client Service Representative

Client Service Representative

VCA Capital Area Veterinary Emergency and Specialty is growing! In order to meet the needs of the pets and families in our community, we are adding to our administrative team. If you have a passion for pets and enjoy helping people, this is your opportunity to make a difference! We are looking for individuals with excellent customer service skills and a willingness to learn about veterinary medicine.

At VCA, our highly talented team of veterinary professionals work together to manage a diverse and stimulating case load. Self starters and critical thinkers succeed here, as do those who employ teamwork to achieve the best results. When talented people join forces instead of competing, our clients receive amazing service in line with our mission statement, "Where your pet's health is our top priority and excellent service is our goal".

We collaborate with our clients to ensure they feel valued, affirmed, and connected to their pets' medical care. Our team of highly trained client care representatives and liaisons communicate with our clients 24 hours a day via phone, email and text. With every opportunity, we aim to exceed each pet owner's expectations.

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for :

• Customer service functions, including : greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

The health and well-being of your family is important to us, so we provide access to affordable medical, dental and vision coverage as well as a generous pet discount to care for your furry, scaled or feather family members. As much as we love our work family we all need some time away to rest and enjoy life with our personal pets and family. We offer a set schedule, with rotating weekends to help you plan and enjoy your time off. Our substantial paid time off policy supports the work-life balance we all need. The longer you stay, the more paid time off you get to play!

It is our belief that our patients and clients should always be supported with the same level of care 24 / 7. To achieve this goal and acknowledge your dedication to work off hours, a generous shift differential for overnights and weekends is provided. Holiday hours that you work are double time. and you will also be paid for holidays that fall on a scheduled workday, even if you are home celebrating!

In addition to all the benefits above we also provide :

In joining our team, you will facilitate our clients and their pets gaining access to care from our board-certified veterinarians and veterinary technician specialists in our well-equipped, modern facility which offers 24-hour emergency and critical care as well as surgery, cardiology, ophthalmology, neurology, and internal medicine.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.