Community Manager III Job at Westland Real Estate Group in Long Beach

MediabistroLong Beach, CA, United States

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Join to apply for the Community Manager III role at Westland Real Estate Group

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Join to apply for the Community Manager III role at Westland Real Estate Group

Westland Real Estate Group provided pay range

This range is provided by Westland Real Estate Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00 / yr - $68,000.00 / yr

Position : Community Manager - Long Beach Location : Long Beach, CA Remote Status : On-Site

Company Overview :

Established in 1977, Westland Real Estate Group is a privately owned Property Management company that manages and owns their own Real Estate portfolio responsibly. Our real estate portfolio consists of both Commercial and Residential with Residential having over 30,000 units spread out through Southern CA, Las Vegas, NV, Fort Worth, TX and San Antonio, TX.

Westland is headquartered in Long Beach, CA and believes in continually growing and expanding the Westland family while providing high-quality service and making a positive impact on each community we serve. Our company values are Family, Opportunity, Commitment and Results. Come and join the Westland team where growth is key!

Job Summary :

The Community Manager is accountable for many day to day property operations, dealing with day-to-day resident relations, overseeing and maintaining the property’s general appearance and condition. Community Manager has the responsibility, under the direct supervision of the Area Manager, for all phases of the operations of an income producing property. This includes personnel functions, overseeing cleaning and housekeeping, community maintenance, communal amenities status, monitoring collections, and resident relations.

Note : This role does require inner city travel on a weekly basis. Driving is done in the employees personal vehicle with mileage reimbursement or an auto allowance provided by the company.

Experience :

Ability to oversee general operations of a residential property
Computer literate, including Microsoft Office, Excel, Google Suite, and other various operational programs; Proficient in Entrata or other similar property management software preferred
Ability to build routine procedures, checklists, and oversee all necessary steps in accordance with Company’s policy
Ability to communicate effectively and maintain frequent correspondence with Area Manager and Regional Manager
Ability to speak effectively before groups of residents or employees

Personal Competencies :

Property management skills, leasing skills, professionalism, internal communications, listening, time management.

Additional Requirements :

Excellent interpersonal skills and ability to deal effectively with residents from diverse social, economic and ethnic backgrounds. Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees. A strong background in customer service, some basic knowledge of building structures and experience in coordinating and scheduling are essential. Own and maintain an operable smartphone.

Extensive mobility and good physical condition required. The Community Manager must be able to perform the physical functions of this position, which may include, but are not limited to : ability to walk property, including stairs, to complete physical inspections, deliver resident communications, and show apartments.

This position requires the ability to occasionally lift office products and supplies, up to approximately 20 pounds.

Job Duties and Responsibilities : Responsible for the following at own property as well as assisting at other properties in the area as assigned by the Area Manager.

Administrative and Financial -

Maintain accurate resident records; issue appropriate notices when necessary (e.g., late payments, eviction notices, resident memos and letters)

Supervise the process of collecting of rent; ensure that all rents are paid on time

Increase traffic by advertising vacancies and obtain referrals from current residents

Assist residents with resident portal registration

Conduct market surveys of surrounding communities to ensure we are maximizing rental income

Maintain records on all aspects of management activity on a daily, weekly, and monthly basis

Leasing and Resident Relations -

Responsible for maintaining a professional appearance and attitude at all times

Maintain a positive customer service attitude

Show vacant units to prospective residents, perform follow up after show

Conduct initial applicant screening; applications to be processed and reviewed by corporate office

Review and sign rental agreement

Conduct periodic inspections with residents that move-in / move-out

Review all notices to vacate to determine the cause of the move-outs; reduce turn over

Monitor renewals and distribute and follow-up on renewal notices

Assist with implementing policies / community rules while maintaining positive resident communications

Address resident concerns effectively within a reasonable time frame

Distribute all company or community-issued notices

Oversee satisfaction of maintenance service requests by following up with residents and maintenance team

Oversee common areas of community, including laundry, mail room, parking, and fitness center (if applicable)

Oversee collection of delinquent rents

Maintenance -

Clean (trash pick up, dust, sweep / mop) the property daily including but not limited to entry / lobby, walkway / hallway, common areas, laundry room, lawn / landscape, stairs and decks, parking garage / lot, signs, facade, etc.

Inspect vacant units, communicate any service related needs to maintenance and monitor completion of repairs; ensure high quality standards

Clean vacant units to move in ready condition including but not limited to floors, windows / blinds, kitchen, appliances, bathroom, balcony / patio, etc.

Walk property and vacant units on a daily basis in order to maintain community appearance and ensure repairs are noted and completed on a timely basis.

Constant vendor / contractor communications concerning work scheduling (work orders), billings, vendor relations; issue keys to technicians / vendors, keep logs of who has keys and ensuring return of said keys

Ensure that all service requests are recorded and communicated appropriately to maintenance

Conduct regular unit / property inspections for deferred maintenance and habitability checks

Create service requests; work closely with the Area Manager and Maintenance Supervisor to monitor, schedule and complete all maintenance requests.

Safety :

Report all liability and community incidents to the supervisor and corporate office immediately, document any incidents.

Assist Area Manager with implementing all safety checklists with maintenance staff.

Actively monitor property and report any suspicious activity; communicate with security patrol service (if applicable), respond to emergencies

Benefits :

Westland takes pride in its team members and proudly offers the following benefits :

Medical (dependent coverage options as well)

Dental (dependent coverage options as well)

Vision (dependent coverage options as well)

Life Insurances (dependent coverage options as well)

Short Term Disability Insurance

Long Term Disability Insurance

401K with employer matching

6 Sick Days a year

10 Vacation Days a year to start

Paid Holidays

Rent Discounts and More!

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

All applicants being considered for employment must pass a background check, drug screening and any other applicable pre-employment screening.

Westland Real Estate Group is an equal opportunity employer.

Seniority level

Entry level

Employment type

Full-time

Job function

Marketing and Sales

Referrals increase your chances of interviewing at Westland Real Estate Group by 2x

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