Policy Services Support

FrankCrum is a Top Workplace!

Frank Winston Crum Insurance (FWCI) issues Workers' Compensation and General Liability policies by offering flexible coverage and payment options to meet the varied needs of businesses.

Over the years, FWCI has grown from a single-state insurance carrier to one that is licensed in 37 states and continues to expand.

In addition to regional and product line growth, FWCI has enhanced its value-added services.

What has not changed though is the firm's commitment - echoed throughout the family of companies - "always to do the right things for the right reasons!" The Role You'll Play to Create Success We are eager to announce a full-time Policy Services Support position filled with many exciting opportunities!

In this role, you will promote sales and client retention through excellent customer service by interacting with agents, customers, and service providers to provide the best service possible.

Ensures timely and accurate data entry of policy files.

Assists with customer service calls with agents, customers, and service providers.

Accurately processes work items received from agents, customers, and service providers.

Performs research to confirm eligibility for coverage.

Monitors e-mail box for communications from agents and customers.

Researches and reviews databases, reports, policy information and other on-line sources to perform required tasks.

Processes and services new and renewal business.

Processes change requests for coverage modifications, updates to policy, and process cancellations.

Reviews policy and payment requests for accuracy, integrity, and completeness.

Assists with agency and customer communications via emails, memos, and phone calls.

The Attributes We Seek Keys to success in this position include a high school diploma or previous experience, detail oriented with ability to multi-task in a dynamic environment, and comfortable working independently to complete tasks.

Experience in the insurance field is a plus.

Our Competitive Benefits Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including :

• Health Insurance is $0 paycheck cost for employee's coverage and only $150 / month for family!

Dental and Vision Insurance Short Term Disability and Term Life Insurance at no cost to the employee Long Term Disability and Voluntary Term Life Insurance Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes and the employee is immediately vested in the employer match Employee Assistance Program at no cost to the employee Flexible Spending Accounts for Medical and Dependent Care Reimbursement Health Savings Account funded by FrankCrum Paid time off and holiday pay Education reimbursement  PTO cash out Tickets at Work and access to the Corporate America Family Credit Union Employee and client referral bonus program Paid volunteer time What's Special About FrankCrum FrankCrum, a family-owned business-to-business entity since 1981 made of several companies :

If you want to play this role to positively impact our clients' day-to-day business, then apply now!