Branch Manager - Virginia, MN

Branch Manager - Virginia, MN

Position Overview : The Branch / Contact Center Manager I is responsible for providing leadership support of and managing the day-to-day operations in a branch or channel. This role is instrumental in ensuring employees are engaged and providing the best experience for our members. Additionally, the Branch / Contact Center Manager is accountable for the daily branch operations including : scheduling to ensure staffing levels meet member need, addressing and coaching employees through more complex member issues, and conducting branch / contact center verification reports. This role is also accountable for building rapport with members and the community.

Duties and Responsibilities :

• Provide on-site and remote leadership of all aspects of daily operational activities of the branch / contact center
• Create and foster team connections and belonging by building positive and connective relationships
• Innovates and leads through change by seeking out and being open to new ways of approaching problems; tries new approaches
• Responsible to create and manage branch / contact center schedules and ensure staffing levels meet member need
• Makes decisions in alignment with our values and mission; in relation to employees, members, goals, revenues and expenses; comfortable working within the gray, not having all the information
• Interview, hire, coach, train, and develop employees to successfully meet role expectations and expertise in partnership with their direct leader
• Assist employees or members in solving complex account issues and escalated situations
• Ensure branch / contact center compliance with all Credit Union policies and procedures, state and federal laws, and regulations
• Conduct and complete monthly branch verification reports
• Prepare and deliver written performance evaluations and performance actions
• Drive team performance and engagement by conducting frequent team meetings and individual employee dialogs; ensuring employees are informed of organizational news, changes in operational policy and procedures, and are focused on member service and organizational results
• Actively participate in community based / business development activities within communities to promote awareness of Affinity Plus
• Has the knowledge, skill and ability to perform in the capacity of any member facing position to support member need
• Provides support based on area to organizational initiatives involving promotions, projects, goals for area, leading Omni Channel experience in area, etc.
• Participate in local and statewide leadership development meetings

Qualifications and Skills :

Workplace Environment :

Required Work Schedule :

Monday-Friday, with rotating Saturdays. Consistent and reliable attendance is a required essential function of this role to meet the needs of the department / team and organization.

Location : This will be an onsite position located at our Virginia, MN branch.

Compensation : This position has a starting pay range of $56,100 - $71,500 annually. In alignment with our commitment to pay transparency, we are providing a good-faith estimate of the pay range for this position. This range reflects what we anticipate offering a successful candidate based on factors such as the role's responsibilities, required qualifications, and relevant experience. The actual pay may vary depending on the selected candidate's skills, experience, and other qualifications.

Total Rewards : Affinity Plus offers a comprehensive Total Rewards package that goes beyond base pay. In partnership with the State of MN Employer Group, Affinity Plus provides low-cost medical, dental and vision insurance coverage options. Additionally, Affinity Plus frontloads all sick time hours and a portion of vacation hours for all new employees, offers a variety of paid leave options, a monthly wellness benefit, and immediate 401K matching up to 5%. Our Total Rewards philosophy is designed to support your well-being and growth while fostering a fair and inclusive workplace.

Disclaimer Applicants may be subject to a background and credit check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, Affinity Plus Federal Credit Union will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position's essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, Affinity Plus Federal Credit Union retains the right to change or assign other duties to this position.