Sales Support Coordinator

Sales Support Coordinator

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

Job Summary :

The Sales Support Coordinator plays a vital role in the individual market channel by performing key sales support functions, including frontline and backroom activities. This position is responsible for overseeing the complete end-to-end lifecycle of an agent, encompassing onboarding, training, sales support, new business submissions, commission assistance, claims management, and customer service. As the representative of MMP and the sales office, the Sales Support Coordinator is essential in delivering an exceptional experience for agents. This role will collaborate with the Sales Leader to drive sales growth and enhance retention.

Responsibilities :

• Supports various office support tasks, including expense management for self-marketing, lead matchback, maintains producer records, business cards, backup duties for other offices, meeting planning and events, office supplies, bonus administration, and weekly reporting.
• Handles all sales support and customer service tasks accessible through the company sales portals. Escalates complex or unresolved issues to the agency support team and ensure timely, satisfactory resolutions.
• Serves as the primary point of contact for the sales office, providing comprehensive phone and email support to address questions and needs from agents and customers.
• Provides all necessary support following policy issuance to ensure a seamless experience for agents and customers. Supports and troubleshoots new business submission efforts, acting as the first line of defense for agent questions or issues.
• Facilitates a smooth and comprehensive onboarding process for all new agents, ensuring they are well-integrated into the organization.
• Performs other duties as assigned.

Qualifications :

Education and Experience :

Technical Skills and Knowledge :

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes :

About Medical Mutual : Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us. There's a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans. We're not just one of the largest health insurance companies based in Ohio, we're also the longest running. Founded in 1934, we're proud of our rich history with the communities where we live and work.

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Primary Location

US-SC-Lexington

Work Locations

Lexington 5347 Sunset Boulevard Bldg 1, Suite B Lexington 29072

Job

7 - General Staff

Organization

MedMutual Protect

Schedule

Regular

Shift

Standard

Employee Status

Individual Contributor

Job Type

Full-time

Job Level

Day Job

Job Posting

Sep 3, 2025, 1 : 25 : 08 PM