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Service Coordinator

Service Coordinator

Encore StrategicBeachwood, OH, US
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Service Coordinator

Take the next step in your career as a Service Coordinator with a supportive team, room for career growth, and comprehensive benefits!

Ashton Solutions is a fast-growing MSP (tech support company) servicing businesses across the Northeastern Ohio Region. We are looking for a Service Coordinator to become a part of our collaborative team. You'll ensure that service requests received are dispatched, scheduled and followed up on in a manner that adheres to Ashton Solutions' industry-leading SLA and service delivery standards. This is an on-site role in Beachwood, Ohio.

We'll Provide :

  • Retirement plan, health insurance benefits, paid time off
  • Friendly, people-focused management and technical mentors
  • Strong core values within a tight-knit team
  • Salary of $45,000-55,000 based on experience

What You'll Do :

  • Manage system monitor alerts and end-user service requests to ensure courteous, timely, and effective resolution of service issues, according to respective Service Level Agreements (SLA)
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
  • Build rapport and elicit problem details from help desk customers
  • Identify priority and urgency of issues and ensure they are addressed by the service team accordingly
  • Assist with managing engineering staff schedules for maximum utilization and efficiency
  • Assist with the coordination for setup and installation of new and existing equipment, hardware, and software upgrades.
  • Facilitate service request handling and escalation policies and procedures.

    • Skills You'll Need :

  • Strong interpersonal skills, positive mentality, and ability to change tasks rapidlyas a service business, we expect the unexpected to disrupt our plans
  • Confidence and commitment to top-tier customer service in a fast-paced environment
  • Ability to stay organized and follow tasks through to completion with accuracy
  • Willingness and ability to learn new applications and skills
  • Office 365 experience
  • Knowledge of basic computer use, including PCs, printers, and network components
  • Ability to present ideas in user-friendly language to non-technical staff and end users
  • Familiarity with Managed Service Provider (MSP) software tools such as HaloPSA, ConnectWise, etc. is a plus

    • Ready to apply?

  • Quick apply with your resume
  • OR
  • Get a head start on the application process through our online portal here
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    Service Coordinator • Beachwood, OH, US

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