Collections Specialist

Job Title : Collections Specialist

Location : Columbus, Ohio

Salary : $38,000 - $41,000

About Us : We are dedicated to providing exceptional financial services to our clients. As a leader in the industry, we are seeking motivated and detail-oriented individuals to join our team as Collections Specialists. If you are passionate about helping clients navigate their financial challenges and have a knack for resolving outstanding debts, we want you on board.

Job Description : Collections Specialist

Collections Specialist Responsibilities : As a Collections Specialist, you will play a crucial role in our mission to recover outstanding debts while maintaining a positive and empathetic approach. Your responsibilities will include :

Contacting clients with outstanding debts through various communication channels (phone, email, and mail).

Negotiating payment arrangements and settlements with clients while adhering to company policies and guidelines.

Investigating and resolving discrepancies and disputes.

Keeping detailed and accurate records of all collections activities.

Providing exceptional customer service and building positive relationships with clients to encourage timely payments.

Collections Specialist Requirements :

Previous experience in collections is a must.

Strong communication and negotiation skills.

Excellent problem-solving abilities.

Attention to detail and the ability to work independently.

Proficiency in Microsoft Office Suite and basic computer skills.