PATIENT ADVOCATE

Responsibilities

Central Florida Behavioral Hospital is a 174-bed, private psychiatric center located in Orlando, FL. The hospital provides 24-hour emergency services. Central Florida Behavioral Hospital offers a full continuum of care including inpatient treatment services for children, adolescents and adults; and partial hospitalization, intensive out-patient and ECT services for adults. Our treatment philosophy is based on a team approach that treats patients with dignity and respect, while delivering high-quality care.

Website : www.centralfloridabehavioral.com

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Position Summary

The Patient Advocate investigates, resolves, documents and reports organization-specific patient, family, visitor and referral source compliments, concerns and grievances to leadership and staff. The Patient Advocate develops, implements and participates in customer service and patient relations initiatives related to the facility's mission and goals. The Patient Advocate meets with the patient or representative who registers a complaint or grievance in a timely manner to review the complaint or grievance and obtain needed information. The complaint or grievance is logged and tracked. A written response or resolution letter is provided to or sent to the patient or representative and includes the name(s) of the hospital contact person, the steps taken on behalf of the patient to investigate the complaint or grievance, the results of the grievance process and the date on completion.

Job Duties / Responsibilities

• Investiagtes patient, family, visitor and referral source complaints;
• Facilities resolution of complaints / grievances / requests by patients, families, visitors and referral sources;
• Documents complaints and grievances, listens to patient, family visitor and referral source complaints and grievances, documents details and resolutions
• Rounds the units and other areas of the facility
• Works with managers to prevent patient complaints by offering suggestions

Benefit Highlights

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World's Most Admired Companies by Fortune; listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Qualifications

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at : or .

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

One of the nation's largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World's Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America's Top 500 Public Companies.