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Market Service Manager

Market Service Manager

S4 Search Partners LLC.Hammond, IN, US
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Job Description

Job Description

Market Service Manager

We’re looking for a hands-on Market Service Manager to run the day-to-day operations of our service department, keep customers for life, and grow the business. You’ll recruit, coach, and motivate a team of Route Service Supervisors and Route Service Representatives who deliver to a wide range of clients—from mom-and-pop shops to Fortune 500 facilities. Your focus : customer satisfaction, account growth, and location profitability.

Why You’ll Love It

  • Paid Training – Get the tools and skills you need to shine from day one.
  • Career Mobility – We promote from within; many of our senior leaders started in this very role.
  • People-First Culture – Family atmosphere, no nights or weekends.
  • Diverse Team – Work alongside people with different backgrounds, ideas, and perspectives.

What You’ll Do

  • Recruit, train, and develop Route Service Representatives and Supervisors.
  • Build long-term relationships with customers and ensure stellar service.
  • Partner with location leadership to optimize service programs and drive revenue.
  • Negotiate contract renewals and identify up-sell opportunities.

    • What You Bring

  • Track record of boosting customer satisfaction and profitability.
  • Willingness to roll up your sleeves and lead by example.
  • Strong coaching, negotiation, and problem-solving skills.
  • High school diploma or GED required; bachelor’s degree preferred.
  • Prior customer-facing or field-service leadership experience.
  • Solid MS Office skills and comfort with tech tools.
  • 21+ years old with a valid driver’s license and personal auto insurance that meets company standards.
  • Able to pass DOT physical and lift up to 50 lbs.

    • Benefits & Perks

  • 401(k) with company match & profit sharing
  • Medical, dental, vision, and life insurance
  • Paid time off & holidays
  • Tuition reimbursement
  • Employee discounts & referral bonuses
  • Direct deposit and Employee Assistance Program

    • Ready to lead a high-performing service team and make an immediate impact? Apply today and let’s talk!

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    Market Manager • Hammond, IN, US

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