Patient Relations Representative - Spanish and / or Mandarin Required Brooklyn, NY

Patient Relations Representative - Spanish and / or Mandarin Required

Administrative / Office Support

Brooklyn, NY

Full-Time / Regular

Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes eight primary care sites, 40 school-based health centers and dental clinics, four day care centers, the nation's largest dental residency program, and New York State's largest behavioral health program. The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

Position Summary : We have an exciting opportunity to join our team as a Patient Relations Representative. In this role, the successful candidate The Patient Relations Representative associate performs the diversified functions to assist patients and customer care services related to Registration / Information, Appointments, Patient Care modules and other areas such as Medical Records. The PRR is responsible for direct engagement and patient satisfaction to the assigned department. The Patient Relations Rep will assist on occasion with patient outreach and community events to engage with members of our community. Duties may vary depending upon the needs of the work site. Maintains the security and confidentiality of patient information at all times.

Job Responsibilities :

• Assist with patient related outreach and engagement as assigned and including community events.
• Assist with translation if needed.
• Serve as a resource for community services, etc.
• Document all issues using excel program. Monitor patient issues / complaints daily and provide follow up to leadership.
• Involve site director and other appropriate individuals to facilitate resolution of concerns.
• Address specific patient requests and provide guidance and direction.
• Serve as a liaison for the patients and is a patient advocate.
• Participate in FHC meetings to communicate patient information and Patient relations updates.
• Communicate pertinent information gathered to site leadership, Senior Director Network Operations.
• Engage patients in discussions regarding their experience at the health center. Encourage patients to submit satisfaction survey for continual feedback and improvement.
• Greets and address patients in the waiting areas at the sites to introduce the PR concept. Discuss digital technology and assist patients to activate MyChart, Find a Doc, and log into websites for NYU FHC as needed.
• Facilitate the patients experience at the site, and if needed, assist with ancillary appointments and patient portals.
• Scheduled routine presence at all FHC sites.

Additional Position Specific Responsibilities : assist with general office work and responsibilities, filing, sorting patient documents, authorizations and or referrals.

Minimum Qualifications : To qualify you must have a High School Diploma Excellent and previous customer service skills. Bi lingual in the designated languages of patient populations served.

Preferred Qualifications : 1 to 2 years plus medical practice experience, patient communications, customer services.

Qualified candidates must be able to effectively communicate with all levels of the organization. Family Health Centers at NYU Langone provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being : physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. Family Health Centers at NYU Langone is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $47,308.39 - $51,301.88 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses / incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here.