UKG is hiring : Sr User Experience Researcher (Quantitative & Analytics Methods)

Sr User Experience Researcher (Quantitative & Analytics Methods)

Overview

UKG is a large private software company with 80,000 customers across 150 countries. We are building an AI-first suite that inspires organizations to become a great place to work through HR, pay, workforce management, and culture technology. We are looking for a talented and passionate Sr. User Experience Researcher to lead mixed methods research that informs investments across UKG’s AI portfolio. You will work with cross-functional partners to identify critical features and experiences that deliver business & customer success.

At UKG, we are building an AI-first suite that inspires every organization to become a great place to work through HR, pay, workforce management, and culture technology built for all. We have a strong people-focused culture and are bringing innovative, AI-enhanced technology to empower the 80,000+ organizations who use our products.

We are committed to cultivating a diverse and inclusive workplace. UKG is unable to offer sponsorship for this position.

Responsibilities

Conduct research studies using UXR qualitative and quantitative methods, and behavioral / log data analysis that deepen our understanding of the user experience and drive product strategy. Translate complex data and identify strategic opportunities.

Help build product metrics measurement programs, platforms and reporting mechanisms to scale growing organizational needs.

Develop and socialize a strategic point of view on key topics. Advise senior stakeholders and inform north star direction.

Raise the methodological bar within the User Research team and mentor other team members.

Co-lead ideation and co-creation activities with cross-functional partners and customers.

About You

Minimum Qualifications

4+ years of professional user research experience, with a demonstrated knowledge of User Experience best practices and end-to-end ownership of UX projects.

Can conduct quantitative research at scale and demonstrate the use of a variety of research methods (log analytics, longitudinal programs, A / B testing, trigger-based automated surveys, conjoint, and discrete choice modeling).

Extensive experience with quantitative analysis tools (e.g., SQL, Python, R, SPSS).

Experience with quantitative data collection platforms (e.g., Qualtrics, SurveyMonkey, Forms).

Demonstrated ability to develop creative and practical research approaches to complex user experience design problems.

Experience facilitating design and ideation sprints. Familiarity with a variety of workshop methods and recipes.

Experience in leveraging AI into work processes, decision-making, or problem-solving. This may include building AI-powered features, using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

BS / BA degree in Human Computer Interaction, User Experience, Cognitive Psychology, Human Factors or related discipline or equivalent experience.

Preferred Qualifications

Subject matter knowledge related to workforce management, human resource management and / or talent management is a plus.

Experience with Enterprise software applications highly preferred.

Familiarity with usage analytics tools and data visualization tools (e.g., Pendo, Looker, Tableau)

Experience developing user experience metrics scales and measures.

We actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace.

Equal Opportunity Employer : UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster. UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process : For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

The pay range for this position is $112,300 to $161,400, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https : / / www.ukg.com / about-us / careers / benefits

Where we’re going : UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow.

Note : UKG is unable to offer sponsorship for this position.

Open roles and locations : Lowell, MA (and related postings in the job board)

#J-18808-Ljbffr