Senior User Experience Researcher Job at Scribd, Inc. in Boston

Senior User Experience Researcher at Scribd, Inc. Join to apply for the Senior User Experience Researcher role at Scribd, Inc.

What we’re looking for

We’re looking for a Senior User Researcher to play a critical role in defining the ongoing strategic opportunities for our UGC products. With an emphasis on generative and exploratory research methods, you will be at the helm of continuous evolution and impactful change. Your vision and strategy, grounded in deep user understanding, will chart the course for future innovation.

What you will do

Help identify the questions we need to answer to move strategy and execution forward. Your insights and discoveries will help inform company strategy, product experiences, and long-term roadmaps.

Advocate for and develop the strategic direction of the UGC brands, acting as both a thought leader and a contributor with brand and cross-functional team leadership.

Design, scope, and run user research to learn the latent and unmet needs of Scribd and Slideshare users through creative research, spanning generative, iterative, and evaluative methods.

Assist multiple product managers, designers, and other cross-functional stakeholders with a wide range of research needs, from large and generative to small and tactical.

Make research findings relevant and impactful through crafted insights, decks, stories, videos, and testimonials–working to ensure team engagement in user research studies and foster a common knowledge of research output to drive informed decision making.

Build and implement innovative user research processes to meet product delivery goals.

Leverage company-provisioned AI tools to maximize efficiencies in research processes, always maintaining appropriate human oversight for critical research impact.

About you

5+ years of hands-on experience designing and conducting market / product / design research with demonstrated impact on product roadmaps, strategic initiatives, design outcomes, and team processes.

Ability to navigate ambiguous opportunity spaces to extract key information for a clear path forward.

Comprehensive knowledge of qualitative UX research approaches and methodologies, plus quantitative experience with surveys at scale.

BA / BS+ in Psychology, Social Science or related field, or equivalent experience.

Proven ability to use human-centered insights to answer business questions.

Strong collaboration skills and ability to lead cross-functional brainstorming sessions and strategic partnerships.

Comfort owning a portion of the research roadmap and prioritizing workload to meet shifting priorities.

Strong presentation skills with a creative and compelling storytelling style.

Compensation and Benefits

Base pay ranges are determined by location and role level; salaries are listed with regional variations.

In California, salary range roughly $122,500 to $191,000; outside California, range roughly $101,000 to $181,000; Canada range roughly CAD 128,000 to CAD 169,500.

This position is eligible for equity and a comprehensive benefits package.

Benefits include health insurance, parental leave, disability plans, 401k / RSP matching, home office stipend, learning & development allowances, wellness stipends, mental health resources, paid holidays, and more.

Working at Scribd

Are you based in a location where Scribd can employ you? Primary residence should be in or near one of the following cities : United States (e.g., Atlanta, Austin, Boston, Dallas, Denver, Chicago, Houston, Jacksonville, Los Angeles, Miami, New York City, Phoenix, Portland, Sacramento, Salt Lake City, San Diego, San Francisco, Seattle, Washington D.C.), Canada (Ottawa, Toronto, Vancouver), or Mexico City.

EEO and accommodations

Scribd is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. If you require reasonable accommodations during the interview process, please email accommodations@scribd.com.

We continue to foster an inclusive and diverse workplace and encourage people of all backgrounds to apply.

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