Office Manager Construction

Overview

Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple : to combine exceptional quality and workmanship with superior service at affordable prices.

Job Summary

Window World is seeking an experienced Office Manager who has a successful record managing a home improvement or construction office. The Office Manager will be responsible for managing a team of admin office staff who are responsible for Customer Service, Permitting, Ordering of Product, Receiving Product, Payroll Processing and Accounts Receivable. The ideal candidate will have at least five years of experience in office management preferably in the construction industry.

Responsibilities

• Manage the day-to-day activities of the office staff.
• Coach and train new team members as needed.
• Maintain strong knowledge of products, policies, and services offered by the company.
• Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
• Follow standard operating procedures.
• Prepare weekly, monthly, quarterly and annual operating reports as needed.
• Maintain a well-organized and professional office.
• Provide assistance with training and orientation for other team members as needed.
• Customer Service
• Permitting
• Ordering
• Receiving
• Accounts Receivable

Benefits

J-18808-Ljbffr