Manager of Client Success

Manager of Client Success

The Manager of Client Success leads the full customer lifecyclefrom onboarding and implementation to long-term relationship management. This role combines strategy and operations with people leadership to ensure exceptional client outcomes, driving retention, satisfaction, and growth.

Key responsibilities include :

• Lead and develop high-performing client success and implementation teams.
• Oversee onboarding, service delivery, and ongoing client engagement.
• Act as an executive point of escalation and build strong senior-level relationships.
• Drive process improvements, metrics, and best practices for scalable, efficient service.
• Collaborate cross-functionally with Sales, Operations, Finance, and Development.
• Identify opportunities for upselling / cross-selling to support revenue growth.

Qualifications :

Addison Group is an equal opportunity employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities, upon request.