Universal Banker 2

Job Description

Job Description

Description :

The Universal Banker 2 is part of the Bank’s Retail Department and will report directly to the Retail Coordinator. The primary responsibility of this position is to help deepen customer relationships, attract new customers, and improve customer service.

This position is primarily responsible for opening new deposits, selling additional products to existing and prospective customers, and supporting the overall sales efforts of the Bank. This position will be required to help perform all Universal Banker 1 job duties as needed and requested by the supervisor. This will include performing teller services and helping customers with problem resolution, maintenance changes, and opening and closing safe deposit boxes.

This position will also be responsible for completing sales activities to help attract new customers. These duties will include originating letters to be sent to existing and prospective customers, soliciting banking relationships, developing prospect lists, and other tasks as requested by the Retail Coordinator.

ACCOUNTABILITIES

Deposit Accounts : 50%

• Assist walk-in customers with all their new account needs. This will include obtaining mastery knowledge of checking, savings, certificates of deposit, and consumer loans, and working towards preliminary knowledge of IRAs and business accounts. Obtains a thorough understanding of the various products offered by the Bank and can explain the value of those products to customers.
• Assist walk-in and phone customers with problems or service issues related to their account(s) such as account charges, lost or stolen credit or debit cards, tracking checks or payment, and identify theft or fraud.
• Responsibilities will include sales, cross-selling, and referring existing and prospective customers to all Bank products. This position will be expected to meet set direct sales and referral goals. Incentives can be earned by high performers in this job role.
• Assist with product promotions that the Bank introduces.
• May be required to contact customers by phone to ask for account relationships when needed.

Customer Service : 25%

Sales : 20%

Other : 5%

COMPETENCIES

Adaptability :

Attention to Detail :

Change Management :

Customer Orientation :

Oral / Written Communication :

Professionalism :

Retail Sales Skills :

Time Management :

Technology

Requirements :

EDUCATION AND PREFERRED REQUIREMENTS

High School diploma or equivalent. Two-three years customer service / sales experience.

This job requires skills needed in a typical office environment including computer skills, communication skills, as well as utilization of office equipment. Must have the dexterity to count money.

LANGUAGE SKILLS

Ability to read, analyze, interpret and implement regulations and laws, general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, policy and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions and / or problems and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid driver’s license required for travel to Bank offices, training sessions, customer meetings, Bank and community meetings, etc. Ability to speak a foreign language helpful but not required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, or crouch. The employee must regularly lift and / or move up to 10 pounds and occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and depth perception.

Must be willing to work in excess of 40 hours per week and on some weekends as required.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.