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Director, Consult Partner - Digital Workplace Services / Financial Industry

Director, Consult Partner - Digital Workplace Services / Financial Industry

KyndrylWashington, DC, United States
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Overview

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are committed to moving forward, building a more equitable, inclusive world for our employees, customers and communities.

The Role

Kyndryl Consult is the fastest growing business within the organization and instrumental to the company’s strategic growth objectives. You will play a key leadership role across multi-disciplinary teams, guiding them through complex consulting engagements and responsible for creating and positioning strategic change agendas within Kyndryl’s largest accounts across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact the entire customer ecosystem.

This role focuses on delivering digital modernization through Digital Workplace Services (DWS), helping Kyndryl’s Banking and Financial Services clientele enhance internal employee experience, workforce agility, collaboration, and overall digital experience. As a Consult Partner, you will drive profitable growth, leveraging our capabilities to build strong client relationships and lead your team to success. This role requires a strong presence, industry expertise, and the ability to cultivate relationships with CXO-level clients. Your leadership will foster talent development and innovation within the organization.

This role will also lead overall client engagement and deliver high-quality client work alongside senior client stakeholders. Working in a transaction environment which may be pre or post deal, planning post-deal implementation, and ultimately supporting execution. Partners will focus on financial impact, utilization and contribution, client impact and leadership.

Contribute to Profitable Growth

  • Drive significant financial outcomes through signings and revenue targets
  • Ensure sustained growth and profitability, managing margin expectations and backlog growth
  • Support the identification, pursuit and conversion of a pipeline of business development opportunities
  • Undertake scoping and fee negotiation on engagements, while ensuring profitability and understanding and containing risk
  • Apply consultative judgment to accurately scope work, negotiate fees, and draft Statements of Work (SOWs) that align with client needs and enable rapid delivery
  • Leverage a proven track record of consulting and selling digital workplace services, managing large client portfolios and driving revenue growth

Client Engagement

  • Consult, advise, and deliver technology-centric DWS consulting engagements with new and existing Kyndryl clientele, focusing on HR, IT service management, collaboration, contact center, and employee experience functions
  • Build and maintain deep relationships with client CXOs, becoming the trusted advisor to senior executives and accelerating sales cycles
  • Lead C-level client interactions and consulting initiatives, deliverables, and outputs of deal engagements
  • Demonstrate a deep understanding of discovery, design, and deployment processes to guide clients through digital workplace transformations
  • Anticipate and articulate future challenges in digital workplace services, including Copilot, agentic AI, and evolving office models, to position Kyndryl as a strategic partner
  • Bring consulting experience—preferably in Banking and Financial Services—to tailor engagements that resonate with industry needs
  • Enhance client satisfaction as measured by Net Promoter Score (NPS) and new relationship development; secure client references
  • Operational Excellence

  • Achieve individual and team utilization targets
  • Lead the design of complex engagements and oversee delivery to ensure high performance and customer satisfaction
  • Leadership, Management, People

  • Lead by example; foster a culture of continuous personal and professional development, encouraging curiosity and collaboration while ensuring commercial focus and value delivery
  • Strategic Contribution

  • Drive Kyndryl’s delivery capability with new and existing clients by leading DWS-focused transformation programs, services and implementations centered on Collaboration, Virtualization, Contact Center, Employee Experience, and related DWS offerings
  • Utilize industry and technology expertise to shape and drive the company’s strategic initiatives
  • Align with Kyndryl’s strategic vision and contribute to its execution
  • Drive external eminence and innovation, establishing a strong personal and organizational brand
  • Proactively develop thought leadership and intellectual capital
  • Kyndryl currently does not require employees to be fully vaccinated against COVID-19; however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

    Who You Are

    You’re good at what you do and have the required experience. Equally important is a growth mindset, customer focus, and openness to collaboration. You’re inclusive in how you work with others.

    Required Skills and Experience

  • Candidates with consultative expertise to articulate Digital Workplace challenges and advise on strategies addressing trends like Copilot, Agentic AI, and the future of work are encouraged to apply
  • Experience in discovery, design, and deployment of Digital Workplace solutions using technologies including, but not limited to Microsoft M365, Intune, AVD, Copilot, Viva, ServiceNow ITSM, Amazon Connect, and Google Suite
  • Extensive experience in client engagement and relationship management at the CXO level
  • Demonstrable ability to build and commercialize relationships with senior executives
  • Proven track record of leading and executing complex projects with multi-disciplinary teams in a consulting, corporate or public sector environment
  • Expertise in M&A integration within the Digital Workplace context is a plus
  • Effective financial acumen with experience in driving revenue growth and managing margins
  • Experience in managing or supporting high-value business development activities with senior stakeholders
  • Strong personal brand and prominence in Banking and Financial Services preferred
  • Demonstrated ability to innovate and drive change
  • Compensation and Benefits Note : All compensation details are subject to location and plan terms.

    The compensation range for the position in the U.S. is $159,240 to $286,560 based on a full-time schedule. Your actual compensation may vary depending on geography, job-related skills and experience. For part-time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations :

  • California : $175,080 to $343,920
  • Colorado : $159,240 to $286,560
  • New York City : $191,040 to $343,920
  • Washington : $175,080 to $315,240
  • Washington DC : $175,080 to $315,240
  • This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and PTO. If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis.

    Being You

    Diversity is a core value. We welcome people of all cultures, backgrounds, and experiences. Our Inclusion Networks help create a workplace where all can thrive. This is the Kyndryl Way.

    What You Can Expect

    With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. We offer benefits that reflect the diversity of our employees and support you and your family through life’s moments. Our learning programs provide certifications from Microsoft, Google, Amazon, Skillsoft, and more. Our volunteering platform enables fundraising and community service across millions of organizations. At Kyndryl, we invest in you so that together we succeed.

    Get Referred!

    If you know someone at Kyndryl, select “Employee Referral” during the application process and enter your contact's Kyndryl email address.

    Kyndryl is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is committed to compliance with all fair employment practices regarding citizenship and immigration status.

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