Catering Sales Manager
Mr. C Miami - Coconut GroveMiami, FL, USjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionSchedule and conduct property tours with prospective clients to showcase event spaces, amenities, and catering capabilities. Customize each site visit based on client type (e.g., weddings, corporate events, social functions) and ensure presentation of tailored proposals. Monitor and manage leads from various channels including hotel website, industry platforms (CVENT, etc.), and direct referrals. Proactively solicit new business through outbound calls, emails, and networking within the local market and key verticals (corporate, social, nonprofit). Maintain ongoing communication with past clients to drive repeat business and referrals. Work with the Executive Chef and banquet team to create custom menus based on client preferences, dietary restrictions, seasonal offerings, and budget constraints. Schedule and conduct menu tastings for contracted or high-potential clients; document and communicate client feedback to culinary team. Prepare and issue catering contracts, ensuring all terms are aligned with client expectations and company standards. Accurately prepare and distribute Banquet Event Orders (BEOs), Diagrams, and Group and Event Resumes to internal departments. Collect deposits and follow up on outstanding balances according to established payment schedules. Serve as the primary point of contact for clients throughout the planning process, from initial inquiry to post-event follow-up. Servicing definite groups - assist with the F&B planning of all definite groups as assigned by DOS from beginning to end. Communicate all event details to all departments. Be present during events for the first hours to ensure successful execution and serve as an on-site liaison for the client. Ensure timely and professional introductions between the on-site client and lead banquet staff, such as the Banquet Manager and / or Captain. Participate in weekly BEO meetings and sales / catering team meetings to review upcoming events and operational needs. Work closely with the Banquet Manager and kitchen team to ensure service standards, food quality, and timing align with event expectations. Track and report event revenues, deposit collection status, and event profitability. Maintain accurate booking and revenue data in Delphi. Support the Director of Sales & Marketing in forecasting catering revenue and identifying business gaps or opportunities. Ensure all events comply with hotel policies, health and safety regulations, and local ordinances (permits, fire code, etc.). Follow all company procedures for guest service, financial transactions, and operational documentation. Solicit post-event feedback from clients to assess satisfaction and identify areas for improvement. Address any issues or complaints in a timely and professional manner. Maintain detailed client records for future reference and personalized service. Maintain availability to work evenings, weekends, and holidays based on event schedule and business needs, including flexibility for client site visits and last-minute requests. Provide full planning and execution support for internal events, including staff meetings, marketing activations, HR events, and corporate gatherings for Mr. C Hotels. Collaborate with department heads to gather event specifications, confirm budgets, and coordinate food, beverage, and space requirements. Bachelor's degree in hospitality, communications, sales, or marketing preferred. Proven experience as a Catering Manager or similar role. Knowledge of food hygiene and menu creation. Strong organizational, time management, and customer service skills. Calm under pressure; decisive in high-stress situations. Flexible schedule, including weekends and holidays. Skilled in event, food & beverage sales, and contract completion per company standards. Effective team leadership and staff management capabilities. Strong analytical, problem-solving, and multitasking skills. Proficient in Delphi, Opera, Salesforce, MS Office Suite, and other business software. Self-motivated with excellent time management and autonomy. Clear and professional communicator with team members, clients, and the public. Fluent in English (read, write, speak). Knowledgeable in hotel operations, safety protocols, permits, and local ordinances. Willingness to work variable schedules due to business needs. High level of discretion and independent judgment. Track record of successful event and product launch planning. Strong leadership and conflict management abilities. Adaptable communication style; skilled at stakeholder engagement. Effective at managing marketing initiatives of varying scale. Analytical thinking to drive product and service demand.
Catering Sales Manager
Are you a hotelier in search of new experiences in South Florida and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in a modern and stylish European glamour environment with breathtaking views? If so, please read on! Mr. C Miami - Coconut Grove is looking to hire a Catering Sales Manager.
This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, and a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), parking, and meals.
Your Role As A Catering Sales Manager
As a Catering Sales Manager at our boutique luxury hotel, you will be responsible for curating, selling, and executing memorable events that reflect the distinct character and elevated service standards of our property. You will act as a brand ambassador, offering highly personalized planning experiences to clients, and ensuring flawless execution in collaboration with culinary, operations, and service teams.
Compensation Structure
As a valued member of our sales team, you will receive a competitive base salary along with performance-based incentives tied to revenue generation and event success metrics.
Duties And Responsibilities
1. Respond to Catering Inquiries
- Manage incoming catering requests via phone, email, walk-ins, and third-party platforms.
- Qualify leads based on event size, budget, and availability.
- Provide prompt follow-up communication to potential clients within the designated lead response time set by the Director of Sales & Marketing.
2. Client Site Inspections and Walkthroughs
3. Lead Management and Business Development
4. Menu Planning and Customization
5. Contracting and Documentation
6. Event Planning and Execution Oversight
7. Interdepartmental Collaboration
8. Revenue and Forecasting Support
9. Compliance and Operational Standards
10. Guest Satisfaction and Post-Event Follow-Up
11. Flexibility and Availability
12. Internal Event Coordination
Qualifications and Requirements
Intent And Function Of Job Descriptions :
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an "at-will" employer.
Ready To Join Our Team?
We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Equal Employment Opportunity
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Catering Sales Manager • Miami, FL, US
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