Job Title
Coordinator, Billing & Rating - TForce Freight
Company
TForce Freight
Job Summary
This position assists the supervisor in the Billing / Collection activities for a variety of business units. The incumbent is responsible for monitoring department quality, productivity, and assisting the supervisor and administrative team in performing the activities for the function. This role will assist the administrative staff in resolving complex Billing / Collections disputes, recommend, develop, and implement process improvements, coach employees, monitor customer accounts, and generate profitability reports.
Job Responsibilities
- Contact customers and vendors as required to gather inquiry details, provide resolution, and ensure customer satisfaction.
- Work with the administrative group to educate them on proper procedures and verify that controls are being followed.
- Partner with various departments to resolve and correct payment and billing issues.
- Participate in the implementation of new or improved processes to ensure proper usage and adherence.
- Communicate operational instructions to the processing workgroup.
- Provide support to customers to address billing issues and provide requested reports.
- Oversee the daily workflow and make adjustments as necessary.
Job Requirements
U.S. citizen or authorized to work in the U.S.Employer will not sponsor visas.Must be located in the same geographic location as the job or willing to relocate.Experience using Microsoft Office Suite.Understanding of industry and financial trends impacting TFF and customers.Strong attention to detail and organized filing.Recognize customer issues and recommend solutions.Bachelor's degree (or internationally comparable) or current TFF employee with relevant experience.Associate's degree in Business or related field.Flexible travel schedule.About Us
Dedicated to putting the power of logistics to work for you, our freight solutions help you get better results, encounter fewer problems, and get more done every day. As a global leader in logistics, TForce Freight is committed to making your less-than-truckload (LTL) shipments easier and improving your efficiency-delivering more solutions and more results at every turn.
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