Coordinator, Billing & Rating - TForce Freight

Job Title

Coordinator, Billing & Rating - TForce Freight

Company

TForce Freight

Job Summary

This position assists the supervisor in the Billing / Collection activities for a variety of business units. The incumbent is responsible for monitoring department quality, productivity, and assisting the supervisor and administrative team in performing the activities for the function. This role will assist the administrative staff in resolving complex Billing / Collections disputes, recommend, develop, and implement process improvements, coach employees, monitor customer accounts, and generate profitability reports.

Job Responsibilities

• Contact customers and vendors as required to gather inquiry details, provide resolution, and ensure customer satisfaction.
• Work with the administrative group to educate them on proper procedures and verify that controls are being followed.
• Partner with various departments to resolve and correct payment and billing issues.
• Participate in the implementation of new or improved processes to ensure proper usage and adherence.
• Communicate operational instructions to the processing workgroup.
• Provide support to customers to address billing issues and provide requested reports.
• Oversee the daily workflow and make adjustments as necessary.

Job Requirements

About Us

Dedicated to putting the power of logistics to work for you, our freight solutions help you get better results, encounter fewer problems, and get more done every day. As a global leader in logistics, TForce Freight is committed to making your less-than-truckload (LTL) shipments easier and improving your efficiency-delivering more solutions and more results at every turn.

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