Softeon WMS Support Specialist

Job Title : Softeon WMS Support Specialist

Duration : Contract

Location : Remote

Roles and Responsibilities :

• Provide techno-functional support for Softeon WMS across multiple warehouse operations.
• Troubleshoot and resolve issues related to order management, picking, packing, and shipping processes.
• Collaborate with cross-functional teams including operations, IT, and business stakeholders to ensure smooth WMS operations.
• Lead and mentor a small team of support analysts or developers.
• Analyze and optimize warehouse processes to improve efficiency and accuracy.
• Document support procedures, configurations, and knowledge base articles.
• Coordinate with offshore teams for knowledge transfer and support continuity.
• Strong understanding of warehouse operations and manufacturing processes.
• Proven experience in support and / or implementation of WMS solutions.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Experience in leading small teams and managing stakeholder expectations.
• In-depth knowledge of order management and fulfillment processes (pick, pack, ship).
• Familiarity with integration points between WMS and ERP systems. Knowledge of integration to Salesforce.
• Ability to work in a fast-paced, global environment with flexible hours.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.