Market Operations Manager

Market Operations Manager

Brinks Home is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.

We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.

Position Overview : We are currently seeking a determined Market Operations Manager who embodies our core values : Service, Accountability, Customer Focus, Growth, and Integrity. We are looking for someone within the Central Standard Time Zone.

Market Operations Manager will be responsible for the assignment and coordination of people and materials necessary for the prompt and complete install and service of all jobs within an assigned territory. Responsible for planning, implementing and managing the activities of the Install and Service workforce for a designated district. Key liaison between Regional Managers and Install and Service Technicians.

Key Responsibilities :

• Plans, implements, and manages the activities of the install and service techs
• Ensures familiarity and training of product installation and service skills.
• Formulates a sound business plan to provide cost efficient service for targeted sales growth in accordance with established plan and market share targets.
• Works with General Manager to meet profitability goals
• Conducts meetings on a monthly / quarterly basis.
• Communicates current installation and service policies, procedures, techniques, demonstration of equipment, new products and services, sales promotions and area advertising.
• Works closely with sales team to help develop low installation costs and recommend proper and varied applications of systems.
• Serves as the primary contact for market installation and service techs and help provide input and feedback related to any Installation or Service issues.
• Establishes and maintains a high level of quality and timely installation / service to customers for maximum retention.
• Develops and maintains installation and service technician team through recruiting, hiring, training, and coaching techniques.
• Tracks and records daily / monthly / quarterly installation / service activity to include individual installers' efforts and results.

Requirements :

Benefits :

Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program : Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA / FSA, Life & AD&D Insurance, Disability Coverage, Maternity / Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education.

Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #equalopportunityemployer #veteranfriendly