Senior System Lead

Overview

DSV - Global transport and logistics

Location : USA - Cherry Valley, 7853 S. Mulford Road

Division : Solutions

Job Posting Title : Senior System Lead

Time Type : Full Time

Job area : Systems / Business Data / Processes

Position summary and responsibilities are described below. This description reflects the information provided and does not add new facts.

Position Summary

The System Specialist WMS Design Lead is responsible for the efficient transmission of information and the storage and analysis of information by means of computer networks and systems, the Internet, and computer databases. Responsibilities include but are not limited to installing, maintaining and supporting the facilities computer systems. The System Specialist WMS Design Lead will provide general maintenance and system updates on network hardware and software, analyze problems, and monitor networks to ensure their availability to users. May gather data to evaluate a system's performance, identify user needs, and determine system and network requirements. May be required to be on call outside of normal business hours in order to resolve system failures or other problems. Will rely on experience and judgement to plan and accomplish goals.

Essential Duties and Responsibilities

Operations

• Acts as the primary support of the client's systems solutions for the user community.
• Develops and maintains tracking tools for support service requests and resolutions by location and resource.
• Engages appropriate expert resources when complex support issues arise outside of the WMS-Red Prairie and / or SAP application.
• Works with the company's team to successfully close support service request issues and support testing activities.
• Works with project teams to help implement, maintain, and improve Internal Systems.
• Ensures that company and company assets are maintained responsibly.
• Effectively communicates relevant IT-related information to site management and client management (as appropriate).
• Maintains system efficiency and ensures the site computer system allows all components, including computers, the network, and software, to work properly together.
• Tests and coordinates modifications to the system when needed, and troubleshoots problems when they occur.
• Maintains communication with corporate IT and operations staff.
• Works with corporate IT to resolve complex issues.
• In collaboration with IT, determines ways to store, organize, analyze, use, and present data.
• Produces regular reports on a daily, weekly and monthly basis.
• Ensures all RF Standard Operating Procedures (SOP's) are current.
• Trains associates on updated SOP's, Microsoft Office, WMS programs, and RF guns.
• Responds to all inquiries about WMS-Red Prairie and / or other related computer related issues.
• Refers questions to appropriate person when needed.
• Responsible for professional verbal and written communication with all internal and external customers.
• Adheres to professional etiquette standards when communicating with Management members, coworkers, customers, and other visitors.
• Assists with various research projects and / or special projects.
• Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in his / her scope of responsibility.
• Ensures that procedures exist at all sites to guarantee client service, productivity, as well as facilities and equipment maintenance.
• Sets goals to provide continuous improvement for assigned site.

Other duties

Supervisory responsibilities

Skills & Abilities

Computer Skills

Language Skills

Education & Experience

Certificates & Licenses

Mathematical Skills

Other Skills

Core Competencies

Leader of Others; Accountability; Business Acumen; Communication / Building Partnership; Developing Oneself; Developing Others; Drive for Results; Embracing Change; Problem Solving; Empowerment; Leadership Excellence; Leading Change; Independent Contributor; Customer Orientation; Professional Competencies.

Physical Demands

Occasionally : Handling / Fingering, Sitting.

Frequently : Bending.

Constantly : Walking and Standing.

Other Physical Requirements : Work with hands to finger, handle or feel objects; reach with hands and arms; stoop, kneel, or crouch; talk or hear; use computer and telephone equipment. Specific vision requirements include close and distance vision. Must be able to lift, bend, stoop, reach, and climb and lift up to 30 pounds. May travel by plane and / or automobile.

Work Environment

Working conditions are normal for a warehouse environment with potential exposure to changing warehouse temperatures. On-call outside normal business hours may be required to resolve system failures or other problems. The noise level is usually low to moderate.

The physical demands and work environment characteristics described are representative of those encountered while performing essential functions. Reasonable accommodations may be made for individuals with disabilities.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by law. If you require special assistance, please contact Human Resources at hr@us.dsv.com. DSV reserves the right to defer or close a vacancy at any time.

Nearest Major Market : Rockford

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