Intern - Product Support

Job Description

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Intern - Product Support

Posting Start Date : 9 / 26 / 25

Job Location (Short) :

Milwaukee, Wisconsin, USA, 53204-2941

Requisition ID : 34012

Onsite or Remote : Onsite Position

Join Komatsu and Be Part of Something Big!

Job Overview

As an Engineering Intern, Product Support , you will be responsible for a range of support activities for the Product Support Loading Business Unit (LBU) team. The Product Support LBU team is the factory liaison to regional distributors and affiliates responsible for reducing machine downtime through technical support solutions. Activities will include providing resolution to technical problems resulting in end customer cost savings, implementation of corrective or upgraded components eliminating potential downtime and warranty costs.

This internship position will be based onsite at our South Harbor location in Milwaukee's Harbor District. The target start date for the Internship Program is Summer 2026, with potential for extension into the Fall 2026 school semester. We offer full-time hours during the summer and flexible part-time hours during the academic year.

Key Job Responsibilities

• Assist in case investigation, root cause analysis, containment of suspect parts of new machines being assembled globally
• Apply continuous improvement principles to identify opportunities to reduce warranty cost and improve product quality, reliability, and availability
• The development of corrective actions and creation of Engineering Change Requests
• Work with quality teams, purchasing, subcontract to mitigate new machine build issues
• Create and refine Salesforce reports and dashboards
• Assist with improvements to machine assembly documentation and collection from commissioned machines
• Manage Specific Product Issues through the issue resolution process and update the records in Salesforce accordingly
• Assist with writing and proofreading technical service documents in preparation for global distribution, which will require collaboration with subject matter experts
• Service / maintenance interval checklists (high level schedule)

Qualifications / Requirements

What makes Komatsu's intern program unique?

Company Benefits

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences, and contributions.We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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