Contact Center Fraud Representative- Onsite-- Hoover, ALRegions Financial • Birmingham, AL, US
Contact Center Fraud Representative- Onsite Hoover, AL
Regions Financial • Birmingham, AL, US
job_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionHigh School Diploma or GED Ability to accurately observe stable and scrolling on-screen text and images Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone Ability to operate a keyboard and mouse to type and make on-screen selections Ability to work at a computer for extended periods of time One (1) year of customer service or related experience Ability to adhere to policies, procedures, and guidelines Ability to multi-task and work in a fast-paced environment Ability to solve problems Basic computer skills and ability to navigate various systems Basic customer service skills General knowledge of banking General knowledge of fraud monitoring or fraud claims process Strong verbal, written communication, and organizational skills Time management skills Position is onsite out of Hoover, AL with weekend shift requirement being able to be worked from home. Training Schedule : Monday-Friday 8AM-5PM for first 7 weeks. Following training schedule will be 10AM-7PM with 1 day off during the week (Tues, Wed, or Thurs) and either an every Saturday or Sunday requirement from 10AM-7PM. Off days will be assigned during training based on the needs of the business. Next training class is scheduled for September 8th. Paid Vacation / Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program
Contact Center Fraud Representative
At Regions, the Contact Center Fraud Representative responds to customer's inquiries or complaints regarding fraud.
Primary Responsibilities
- Answers calls from customers that are fraud related
- Determines the best method to resolve problems to ensure customer satisfaction and adherence to company policies
- Coordinates problem resolution with appropriate departments
- Informs customers of standard procedures or resolution of problem
- Works with either close supervision or under clearly defined procedures
Requirements
Preferences
Skills and Competencies
Schedule and Training :
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include : experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
Job Range Target :
Minimum : $39,520.00 USD
Median : $43,760.00 USD
Incentive Pay Plans : This job is not incentive eligible.
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.
Location Details
Location : Hoover, Alabama
Equal Opportunity Employer / including Disabled / Veterans
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Contact Center Representative • Birmingham, AL, US
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