Human Resources Operations Analyst

Human Resources Operations Analyst

The HR Operations Analyst is a key member of the Human Resources team responsible for providing first-level support to employees and managers regarding HR policies, procedures, systems, and programs. This role handles a wide range of HR inquiries via phone, email, and case management tools, ensuring accurate and timely resolution in a customer-focused manner. The HR Operations Analyst plays a vital role in maintaining employee satisfaction and supporting the efficient operation of HR shared services. Key Responsibilities : Respond to employee and manager inquiries related to HR topics such as benefits, payroll, timekeeping, onboarding, leave of absence, HRIS navigation, and general HR policies. Provide accurate, timely, and courteous service via phone, email, or case management systems. Research and resolve issues or escalate more complex cases to appropriate HR teams or subject matter experts. Maintain and update employee records in the HRIS and ensure data accuracy. Follow standardized operating procedures, service level agreements (SLAs), and internal controls to ensure compliance and quality. Document all transactions and communications accurately in the case management tool. Assist with routine HR tasks such as employment verifications, data entry, file maintenance, and generating standard reports. Contribute to continuous improvement by identifying trends and recommending process enhancements. Stay current on HR policies, procedures, and system changes to ensure accurate service delivery. Participate in special projects, audits, and initiatives as assigned by HR leadership. Professional Competencies : Excellent customer service and communication skills (written and verbal) Strong attention to detail and accuracy Ability to manage sensitive and confidential information with discretion Problem-solving and troubleshooting abilities Team-oriented with a willingness to learn and adapt in a fast-paced environment Organizational skills and ability to prioritize work effectively Required Qualifications High school diploma or equivalent Completion of an HR certificate / diploma and / or pursuing CHRP 2 years of experience in a customer service, HR, or administrative support role Familiarity with HR systems (e.g., Workday, ADP, SAP) and Microsoft Office (Excel, Word, Outlook) Basic knowledge of HR functions and terminology Preferred Qualifications : Associate's or Bachelor's degree in Human Resources, Business, or a related field Experience in a shared services or HR Service Center environment Bilingual (English / Spanish or other languages) is a plus Familiarity with case management tools (e.g., ServiceNow, Zendesk) Working knowledge of employment laws and HR policies PHYSICAL DEMANDS : In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job. Must be able to effectively communicate, (ie see, hear, speak and write clearly) in order to communicate with colleagues and / or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment WORKING CONDITIONS : In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate Pay : $50,000 - $65,000 (DOE) BENEFITS : Colleagues and their families are covered by medical, dental, vision, company provided basic life insurance and AD&D and short-term disability, telemedicine & virtual counseling. Voluntary insurances offered include life insurance and AD&D, short-term disability (buy-up option in qualified states), long-term disability, accident, critical illness, and hospital indemnity insurance, and HSA & FSA accounts. Colleagues may also enroll in the company's 401(k) plan. Colleagues will also receive PTO (paid time off), sick leave, and 7 paid holidays.