Assistant Front Office Manager

Job Description

Job Description

About Us :

Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.

Job Summary :

The Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of the Front Desk, Concierge, and Guest Services teams. This role ensures smooth and efficient service delivery, assisting with training, scheduling, and handling guest concerns. The Assistant Front Office Manager also plays a key role in managing property systems, including OPERA and HotSos, to enhance guest experiences and operational efficiency.

Key Responsibilities :

• Support the Front Office Manager in leading and managing the Front Desk, Concierge, and Guest Services teams.
• Assist with training, scheduling, and performance management to ensure consistent service standards.
• Oversee daily operations, including check-in / check-out, room assignments, and guest requests.
• Utilize OPERA and HotSos systems to manage room inventory, guest profiles, and maintenance tasks.
• Address guest inquiries, complaints, and special requests promptly, ensuring high satisfaction levels.
• Coordinate with other departments, including Housekeeping and Engineering, to provide seamless service.
• Assist in maintaining accurate records of guest preferences, special dates, and service notes to personalize experiences.
• Step in to cover staff roles during breaks, absences, or high-traffic periods, ensuring smooth operations.
• Monitor payroll adherence to budget guidelines, supporting efficient labor cost management.
• Help prepare reports on Front Office performance, identifying areas for improvement and suggesting solutions.
• Stay updated on hospitality trends and new technologies to continually improve service delivery.
• Perform other reasonable duties as required by management.

Qualifications :

Physical Requirements :