Operations Manager (Charlotte)

Company Description

Palm Build was founded by Michael Carr with a mission to deliver outstanding restoration services rooted in integrity and compassion. The company has grown from a small team into a trusted leader in the restoration industry. Palm Build supports communities in recovering and rebuilding from hurricanes, floods, fires, and other unexpected disasters. With in-house claims expertise, the company guides clients through the insurance process with clarity and confidence. Their success is reflected in the many properties restored and lives helped back on track.

Role Description

The Restoration / Operations Manager will oversee daily restoration operations, manage project teams, and ensure each job is executed efficiently, safely, and to Palm Builds high service standards. This role requires strong leadership, hands-on field management, and excellent communication skills to coordinate between field technicians, insurance adjusters, and clients.

Qualifications

• Oversee all restoration projects (water, fire, mold, and rebuilds) from initial assessment through completion.
• Supervise field crews, subcontractors, and equipment allocation to ensure timely and cost-effective job performance.
• Coordinate with the estimating and claims departments to ensure accurate documentation and billing.
• Implement and uphold safety and compliance protocols on all job sites.
• Communicate regularly with clients, property managers, and insurance representatives regarding job progress.
• Conduct quality assurance checks and final inspections to maintain workmanship standards.
• Manage inventory of tools, vehicles, and materials.
• Develop workflows, schedules, and project plans to optimize team performance.
• Support recruitment, onboarding, and training of restoration technicians and field staff.
• Provide weekly operational and financial reports to executive leadership.
• Strong Communication skills
• Proactive and goal-oriented mindset.
• Relationship Building and Customer Service skills.

Compensation and Benefits