Customer Service Representative -Full Time

Customer Service Representative Entry Level

Join GO2 Delivery as a Customer Service Representative and be the first point of contact for customers and couriers in a fast-paced logistics environment. Earn $17.00 / hour while learning the ins and outs of courier operations. This entry-level, on-site position offers hands-on training and a clear path to Dispatch, Operations Coordinator and beyond.

GO2 Delivery is a fast-growing courier and logistics company providing reliable, efficient, and customer-focused delivery services across the region. We pride ourselves on professionalism, teamwork, and a commitment to exceptional service and we're looking for dependable, motivated individuals to grow with us.

About the Role

We're hiring an entry-level Customer Service Representative (CSR) to join our on-site operations team. In this role, you'll be the first point of contact for customers and couriers answering calls, handling delivery inquiries, and helping resolve issues as they arise.

This is an excellent opportunity for someone looking to start a career in logistics, dispatch, or operations with room to grow into a Dispatch Operations Coordinator role and beyond.

Key Responsibilities

• Answer incoming calls and emails from customers and couriers professionally and courteously
• Provide accurate updates on delivery status, pickup times, and order details
• Serve as the main point of contact between clients and couriers when issues arise
• Assist customers with scheduling new deliveries, changes, and cancellations
• Document call details, order notes, and updates in the company's dispatch or CRM system
• Escalate service issues or delivery delays to dispatch or management as needed
• Maintain professionalism and empathy in time-sensitive situations
• Support dispatch and operations staff to ensure smooth, timely service

Qualifications

What We Offer

Why You'll Love Working Here

If you enjoy helping people, solving problems, and working in a fast-paced, team-oriented environment, GO2 Delivery is the perfect place to build your career. We value reliability, communication, and customer focus and we reward growth from within.

Apply Today

Start your career in logistics and customer service with a company that values your potential. Apply now to join GO2 Delivery as a Customer Service Representative!