2nd shift Customer Service Representative

Job Description

Job Description

Manufacturing company is looking to add new members with a strong Customer Service mentality! Second shift Service Coordinators are needed to help customers navigate. These coordinators remain highly professional, courteous, and knowledgeable whilst working with customers and vendors alike.

Responsibilities :

• Provide excellent customer service while speaking with customers and vendors, in accordance with training
• Dispatch
• Resolve on-demand customer requests and provide customers with product and service information
• Communicate clear expectations of costs and estimated time of arrival
• Follow up with customers in a timely manner to keep them informed
• Create service estimates, complete billing process and collect payments
• Use sales skills to overcome customer objections and persuade prospects to proceed with service rather than shopping competitors
• Provide sales information to interested prospects and forward contact information to an Inside Sales team member when necessary
• Identify and escalate priority issues and route calls to appropriate resource
• Willingness to work in a team environment, provide support to other team members.
• Attend training to gain detailed knowledge of minor and major mechanical repairs
• Achieve monthly targets for close percentage, gross profit per job and other targets

Qualifications :

Answering Inbound Calls, Call Center Customer Service, Customer Service, Data Entry, Email Correspondence, Inbound Outbound Calls, Microsoft Excel, Microsoft Word, Order Entry, Schedule Appointments, Logistics