Maintenance Associate (New Orleans)

Maintenance Associate

The Maintenance Associate performs interior and exterior preventative maintenance and basic repairs in safe and efficient compliance with policies and procedures, brand standards and federal, state, and local regulations. Responds to engineering service calls. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.

Maintenance and Repairs

1. Conduct routine inspections of mechanical, electrical, plumbing and HVAC systems to identify issues.

2. Perform repairs and maintenance tasks, including fixing leaks, replacing faulty components, and troubleshooting equipment failures.

3. Ensure all building systems are operational and comply with safety regulations.

Emergency Response

4. Respond promptly to emergency situations, such as power outages, water leaks and fire alarms, and take appropriate actions to ensure guest and staff safety.

5. Collaborate with other departments and emergency services to address critical situations effectively.

Guest Services

6. Address maintenance requests from guests, promptly resolving issues to ensure their comfort and satisfaction.

7. Interact professionally with guests while performing maintenance tasks in guests rooms or public areas.

Safety and Compliance

8. Adhere to safety protocols, standards and regulations to maintain a safe environment for guests and staff.

9. Stay updated on industry best practices and safety guidelines.

Collaboration

10. Communicate effectively with other hotel departments, such as housekeeping and front desk, to coordinate maintenance activities and smooth operations.

Skills and Abilities

• High school diploma or equivalent; technical or vocational training in engineering is preferred.
• Previous experience in hotel maintenance, facilities management or a similar role is advantageous.
• Strong knowledge of mechanical, electrical, plumbing and HVAC systems.
• Problem-solving skills and the ability to troubleshoot issues effectively.
• Physical fitness and ability to perform tasks that require lifting, bending and operating equipment.
• Excellent communication skills and customer service orientation.
• Familiarity with safety regulations and protocols.