Business Relationship Analyst (Supply Chain & Logistics) (San Jose)

PHASIUM / Megmeet USA, Inc. is an ISO 13485 certified manufacturer specializing in developing high-performance power solutions for complex medical devices. Our products include standard and custom power supplies, battery chargers, docking stations, and battery packs designed with state-of-the-art power conversion techniques and superior thermal management.

At Megmeet USA, innovation meets impact. As a growing subsidiary of Shenzhen Megmeet Electrical Co., we combine the energy of a fast-paced U.S. operation with the stability and reach of a global leader in power electronics. Our team works on advanced technologies that power the futurefrom medical devices to industrial automation.

Position :

Business Relationship Analyst (Supply Chain & Logistics)

Hiring Date : October 2025

Role Description :

This is a full-time, on-site role for a Business Relationship Analyst (Supply Chain & Logistics) located in San Jose, CA. The ideal candidate is a proactive and detail-oriented professional who excels at building strong partnerships with customers, carriers, and internal teams. They will have prior experience coordinating domestic and international-LTL freight shipments, managing logistics documentation, and ensuring smooth communication across stakeholders. Skilled at analyzing data, auditing invoices, and negotiating with carriers, they identify opportunities for cost savings and process improvements that enhance both customer satisfaction and operational efficiency. With strong organizational and communication skills, they serve as a reliable point of contact for logistics-related inquiries, provide timely updates on order status, and align shipping priorities with business goals. This individual thrives in a dynamic environment and is committed to strengthening relationships while driving continuous improvement in logistics and commerce processes.

Note : H1-B Visa sponsorship is NOT available for this position.

Primary duties include but not limited to :

A. Commerce & Logistics

• Act as a point of contact for logistics-related customer inquiries; resolve shipping discrepancies and provide proactive updates to customer service teams
• Manage customer orders and coordinate with the manufacturing team to develop and update shipping schedules for assigned accounts
• Arrange daily pick-ups with carriers, monitor shipments in transit, and ensure timely delivery (LTL shipping accounts such as Daylight Transport and / or UPS, FedEx and DHL)
• Prepare, organize, and maintain shipping documentation for both domestic and international shipments (Shipping Label, BOL, etc.)
• Provide required import / export documentation and ensure compliance with trade regulations
• Maintain current tariff, trade and shipping information and safety updates from CBP and respond to inquiries from customers and internal teams
• Evaluate and improve logistics processes, including packaging, labeling, routing, and carrier selection
• Record, track, and report on planned and completed transactions with a high level of accuracy
• Collaborate with internal sales teams and customers to align logistics objectives, priorities, and timelines
• Prepare cost quotations and process miscellaneous shipment-related expenses
• Provide timely updates on order status, changes, or delays to internal stakeholders
• Develop and implement Standard Operating Procedures (SOPs) to optimize commerce processes
• Analyze and audit freight invoices for accuracy and negotiating rates as needed
• Gather, clean, and analyze logistics data to identify trends, gaps, and opportunities for cost savings

B. Business Operations Support

Answer and route incoming calls, ensuring accurate and timely communication with relevant teams; check general email inbox and distribute inquiries to appropriate departments (sales, engineering teams, etc.

Support customer and supplier onboarding processes when required.

C. Purchasing Support

Communicate with suppliers and place orders for urgently required components (Mouser Electronics, Digi-Key, etc.)

Act as a liaison between internal teams and local suppliers to meet project timelines and delivery requirements.

Qualifications :

Associates or Bachelor's degree or equivalent experience

Knowledge of international shipping, invoices, quotations will be a plus.

Proficiency in Microsoft Office including Excel and Word Doc.

Ability to multitask and work under pressure in a fast-paced environment.

Communication Skills : Exceptional oral and written communication skills.

Language Skills : Fluency in Chinese is highly desired; ability to understand Chinese is a plus (be able to communicate teams in China)

Teamwork : Demonstrated ability to work effectively with cross-functional teams.

Industry :

Appliances, Electrical, and Electronics Manufacturing

Employment Type :

Full-time

Hybrid Schedule : Mon-Thurs (In-Office) and Fri (Remote)

Compensation and Employee Benefits :

Competitive salary and bonus structure

Comprehensive retirement plan

Health, vision, and dental insurance coverage

Career Growth Development

Salary Range : $65K - $78K (USD)

Note : Visa sponsorship is NOT available for this position.