lounge and beverage managerLe Colonial - Delray Beach • Delray Beach, FL, US
lounge and beverage manager
Le Colonial - Delray Beach • Delray Beach, FL, US
job_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionEscort guests to tables during lunch and dinner services, adhering to seating standards such as introducing Greet and escort guests with a professional and positive attitude, ensuring their comfort from the start. Proficiently use OpenTable for both front-of-house and back-end features. Ensure the flow of guests within the restaurant, following seating protocols and greeting guests promptly upon You will have control over the beverage program with ordering of both wine and spirits. You will work to maintain a secure storage room and ensure that the bars are in health department compliance. Beverage knowledge is important for this role. You will be responsible for month end inventory. Fully understand the functions of OpenTable and Silverware systems. Be knowledgeable of all front-of-house roles, including hostess, bartender, and cocktail preparation and service Possess comprehensive menu knowledge and be capable of performing all roles if necessary, such as answering Supervise the front-of-house team, ensuring they adhere to their responsibilities and maintain high standards Monitor and assist with table clearing, resetting, and sanitation protocols. Act as the liaison between kitchen and floor staff, assisting with special requests and menu updates. Coach the service team to improve performance. Maintain the restaurant's ambiance, including lighting, music, cleanliness, and hygiene. Ensure the appropriate volume and type of music are played, and lighting is suitable. Proactively address guest queries and complaints, ensuring a constant presence on the floor. Advise guests on menu and beverage choices through a thorough understanding of each item. Be present during shift transitions and, if necessary, conduct the pre-shift meeting and complete the DUB notes. Open and close the restaurant effectively, performing comprehensive walkthroughs at the beginning and end Assist the Assistant General Manager (AGM) and GM as needed. Have a working knowledge of HotSchedules and write accurate schedules reflecting business volume. Continuously coach and develop team members. Assist in the interview process for new candidates, with final hiring decisions made by the GM and AGM. Make decisions that benefit the overall health and performance of the restaurant.
Summary of Position :
The Lounge Manager assists the General Manager (GM) in overseeing lounge operations, ensuring that corporate standards of service are upheld.
Duties & Responsibilities, including but not limited :
Lounge Presence :
- Serve as the primary presence at the lounge host stand and circulate throughout the lounge and balconies.
- Maintain constant communication with servers, captains, and guests during service.
Guest Interaction :
menus and assisting guests with seating.
Reservation and Seating Management :
arrival.
Beverage Management :
Operational Knowledge :
steps.
phones, making reservations, bussing tables, waiting on tables, and making drinks.
Team Management :
of guest care.
Liaison Duties :
Ambiance Maintenance :
Guest Relations :
Pre-Shift and Transition :
of each shift.
Administrative Support :
Team Development :
Decision-Making :
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Beverage Manager • Delray Beach, FL, US
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